Engagement Manager

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at risk.lexisnexis.com.

About the Team

The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About the Role

As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer.

Responsibilities

• Showing a good understanding of fraud and risk management, relating it to products and services within the firm
• Understanding customer use cases and requirements and applying best practices to deliver customer road maps
• Developing and delivering fraud strategies, providing solution training and transferring knowledge
• Demonstrating a very good knowledge of fraud and identity solutions, and performing functional customization of the solution
• Interacting with the Sales, Pre‑Sales and Marketing teams, including providing strategic oversight and fraud best practice
• Acting as an industry liaison when required, providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables

Requirements

• Experience in consulting, professional services or banking
• Understanding of the financial industry and knowledge of fraud related areas
• History of working with highly technical internal and external teams, translating requirements and discoveries to non‑technical decision makers
• Problem‑solving and critical‑thinking skills
• Experience working with rule engines and fraud solutions is considered an asset
• Fluency in English and ideally German

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

If performed in Home Based - Poland, the base pay range is zł94,100 - zł156,900.

Equal Opportunity Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Accommodation Statement

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or by contacting 1‑855‑833‑5120.

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