Ready to take the lead in one of the most advanced automated warehouse and distribution operations in the travel industry? At Jet2.com and Jet2holidays, we’re continuing our exciting business transformation journey, and we’re looking for a highly capable Senior Operations Manager to help us shape the future of our Retail Operations Centre in Middlewich.
This is a pivotal leadership role with full accountability for the day‑to‑day running of our bonded, fully automated warehouse facility, ensuring exceptional service, operational excellence, and unwavering regulatory compliance while inspiring a high‑performing team.
What you’ll be doing:
- Lead a high‑tech automated operation, maximising throughput, accuracy and on‑time despatch.
- Drive key metrics across Security, Safety, Productivity, Stock accuracy and Customer Satisfaction.
- Analyse performance data and implement continuous improvement initiatives.
- Ensure full regulatory compliance, including CAA and HMRC bonded‑site requirements.
- Manage resource planning, daily operational reviews and stakeholder updates.
- Inspire, develop and engage a high‑performing team, promoting a culture of accountability and improvement, in line with the Jet2 ‘Take Me There’ values.
- Champion Health & Safety, Security and Environmental standards.
- Direct line management of 4 Shift Operations Managers and indirect management of up to 200 Warehouse Colleagues (including Operatives, Team Leaders and First Line Managers).
What you’ll bring:
- Proven experience leading high-performance, multi-level teams in automated warehouse operations.
- Strong knowledge of WMS/WCS systems and data‑driven performance management.
- Proven success delivering Lean/continuous improvement initiatives.
- Experience in regulated environments and bonded‑site compliance.
- Excellent leadership, communication and people‑management skills.
- Customer‑focused mindset with the ability to adapt and lead through change.
- Strong commercial and financial awareness.
What’s In It for You?
- Excellent salary plus annual pay review
- Management Bonus Scheme
- Contributory pension scheme
- 3 x Salary Life Assurance
- Employee Assistance Programme including professional counselling.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle.
- Uniform Provided – Branded gear so you can lead with pride.
- On‑site Facilities – free parking, and break areas for your comfort.
At Jet2.com and Jet2holidays, you’ll be part of a fast‑growing, award‑winning business that puts people at the heart of everything we do. You’ll have the opportunity to shape a cutting‑edge operation, lead a talented team and make a real impact as we continue to innovate and grow.
If you’re ready to take on a high‑profile leadership role and help us deliver an operation we can all be proud of, apply today!
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