About The Role
Are you a dynamic leader ready to drive success and inspire a high‑performing team? We’re looking for a passionate Branch Manager to take charge of every aspect of branch operations – maximising sales, boosting profitability, and delivering exceptional customer service. If you thrive in a fast‑paced environment where safety, service, and success go hand‑in‑hand, this is your opportunity to lead from the front and make a real impact! The Branch Manager will directly manage a small team of Branch Sales Advisors, drive the team to deliver cash sales targets, and play a strategic role in the south‑west region, interacting with regional sales teams and customers to drive growth and service.
This role is based in Carlisle. The branch operates Monday‑Friday 08:00‑17:00 and Saturday mornings – no evening or weekend work.
Key Responsibilities
- Coordinating all branch sales activities, including new business account activity and campaign management to deliver the sales forecast.
- Driving and delivering performance and management of selected customer accounts and the contact strategy within the branch.
- Supporting and driving sales campaigns through customer site visits, telephone interaction, leaflet distribution and other sales activities.
- Managing people – coaching, development, and performance management of all branch colleagues.
- Accountability for the delivery of the Hire and Vending proposition within the branch, including people management, stock control, customer service, and generating sales leads.
- Building strong relationships with customers, key vendors, stakeholders, and national and local sales teams to ensure delivery of excellent customer service.
- Executing a marketing activity plan, including merchandising in line with agreed campaigns and analysing performance data to maximise sales.
- Managing the cost base of the branch in line with agreed expenditure targets.
- Being accountable for Health and Safety, audit compliance, cash, stock, security and maintenance of the branch and team.
Benefits
- A competitive starting salary dependent on experience plus bonus.
- 32 days holiday inclusive of bank holidays.
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary).
- 2 fully paid Community Volunteering days every year.
- An excellent pension (up to 8% Arco contribution) and 4× Life Assurance scheme.
- A huge range of discounts via Perkbox and Employee Discount on Arco products.
- Free 24‑hour access to Employee Assistance Programme.
- Health Cash Plan – reimbursement up to 100% of everyday healthcare costs.
- Access to Learning Management System for personal and career development.
- Long‑term service awards – 40‑year anniversaries celebrated.
Qualifications
- Proven experience developing and managing high‑performing sales teams in a store/retail environment, ideally in B2B sales.
- Expert understanding of delivering excellent customer service.
- Strong IT skills.
- Comprehensive knowledge of market and competition desirable.
- Good understanding of Health & Safety procedures.
- Driving licence preferred.
About Us
With a proud 140‑year legacy, you’ll be part of something special when you join the UK’s leading safety experts. Arco is the only integrated safety products and services business, and its size, scale and reputation underpin an impressive portfolio of satisfied customers. It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. We respect and value everyone’s unique skills, experience and ideas, giving ample opportunity to shape future growth and be rewarded for delivering against targets. Inclusion is core – we celebrate diversity and are committed to creating a supportive environment where everyone can thrive. If you require reasonable adjustments or additional support during recruitment, let us know. Be Safe, Be Yourself, Be Your Best.
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