About the Role
This is not your typical branch manager role so if you have a background in management in either customer service or retail this could be the role for you! As a Direct Distribution Branch Manager, you’ll be at the heart of your community leading a team that doesn’t just deliver financial services, but creates meaningful, lasting relationships. You’ll shape your branch into a trusted local hub where people feel welcomed, supported, and understood. You’ll inspire your team, build strong partnerships beyond the branch walls, and spot opportunities to grow both the business and its community impact. At the same time, you’ll ensure everything runs smoothly, safely, and in line with regulatory expectations.
What You’ll Be Doing
- Community & Customer Impact:
- Be the face of the branch within the local community—visible, approachable, and trusted.
- Build meaningful external relationships and partnerships that drive new opportunities.
- Ensure every customer interaction delivers fair, positive outcomes.
- Handle customer feedback and complaints with empathy, ownership, and professionalism.
- Leading & Developing Your Team:
- Create a culture where people feel empowered, accountable, and motivated to grow.
- Coach and develop your team to deliver exceptional service and achieve their potential.
- Keep people processes running smoothly (performance, absence, development plans).
- Lead by example—bringing energy, clarity, and purpose to the team every day.
- Driving Performance & Growth:
- Identify opportunities to grow your branch’s presence and performance.
- Use insight and local knowledge to make smart, informed decisions.
- Deliver against objectives while keeping customer outcomes at the centre.
- Balance commercial success with community value.
- Risk, Compliance & Quality:
- Take ownership of risk management within the branch.
- Ensure all activity aligns with regulatory standards and internal controls.
- Oversee quality assurance processes and maintain high operational standards.
- Promote a “right first time” mindset across everything you do.
What We’re Looking For
We’re looking for someone who brings both people leadership and commercial awareness, with a strong sense of responsibility for customers, colleagues, and community.
Essential Skills & Experience
- Strong communication skills—you know how to connect with people at all levels.
- A detail-focused mindset with a commitment to getting things right the first time.
- Experience leading or supporting a team in a customer-focused environment.
- Awareness of market opportunities and a drive to achieve growth.
Qualifications
Minimum of 5 GCSEs (or equivalent), including Maths and English (Grade C/4 or above).
Desirable: Leadership or managerial qualification.
Working Pattern
Monday to Friday: 8:45am – 5:00pm
Occasional Saturdays: 9:00am – 12:00pm (on a rota basis)
When you support the branch on a Saturday, your lunch break during the week is paid as overtime.
Salary & Benefits
Salary: £35,000 per annum.
We believe in recognising the value our people bring not just through salary, but by creating an environment where you can grow, feel supported, and make a real impact.
Career Growth & Progression
This is more than just a role—it’s a place to build your future. There is real opportunity for progression, whether that’s expanding your leadership scope, moving into larger or more complex branches, or exploring wider opportunities across the business. We’re committed to developing our people, giving you the support, exposure, and experience you need to take the next step in your career.
How You’ll Work
Success in this role isn’t just about what you do; it’s about how you do it.
- Awareness – understanding your customers, your team, and your community.
- Fairness – acting with integrity, respect, and inclusivity.
- Togetherness – building trust and working collaboratively.
- Effectiveness – using insight and judgement to make the right calls.
- Professionalism – setting high standards and leading by example.
Why This Role Stands Out
- Make a visible impact in your local community.
- Shape and grow a high-performing team.
- Balance purpose with performance.
- Be trusted to lead with autonomy and accountability.
#J-18808-Ljbffr