Partner Technical Advisor

Requirements

• Demonstrate experience delivering or supporting Customer Experience solutions such as Contact Center, Virtual Agent, or Workforce Engagement
• Apply at least 5 years of customer-facing experience in post-implementation or success roles
• Use data-driven insights to manage and prioritize a portfolio of enterprise customers
• Communicate effectively with partners and internal teams to influence adoption and retention
• Translate technical concepts into actionable partner enablement materials
• Collaborate across product, engineering, and partner teams to improve deployment quality
• Bring knowledge of CCaaS, APIs, CRM integrations, and cloud telephony technologies
• Possess equivalent practical experience in a systems integrator or partner environment

What the job involves

• You’ll empower partners to deliver seamless customer experience deployments through expert technical guidance and enablement. You’ll collaborate across teams to drive adoption and retention. You’ll help partners achieve measurable customer success and growth
• Our team enables partners to deliver exceptional customer experiences using Zoom CX solutions. We collaborate across product, engineering, and partner functions. We exist to strengthen partner capability and customer satisfaction
• Driving partner-led deployments by providing technical consultation and best practice guidance
• Enabling partners through scalable programs that enhance adoption and retention outcomes
• Monitoring partner performance, identifying risks, and coordinating remediation plans
• Collaborating with cross-functional teams to translate partner feedback into product and enablement improvements
• Maintaining accurate account data to support lifecycle planning and expansion opportunities

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