{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Director of Community and Operations”, “description”: “
About Inflection Club
Inflection Club is a private co‑investment community for accredited investors, operators, and family offices that provides curated access to pre‑IPO deals from early to late‑stage opportunities.
What You Will Do
The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences – from application to onboarding, roundtables, events, and renewals. Your counterpart is the Director of Investments who owns the deal pipeline; together you form the founding leadership team beneath the Managing Partners.
Member Onboarding & Activation
- Design and execute the onboarding flow for every new member – from payment to round‑table assignment.
- Target: activate ≥90 % of new members within 14 days.
- Build the welcome sequence, orientation materials, and first‑touch experience.
Sales Pipeline & Revenue Operations
- Own the full sales pipeline from lead to close, managing the closer and ensuring conversion targets are hit.
- Build and maintain the CRM (HubSpot) pipeline, proper stage definitions, automation, and reporting.
- Track and report on DM‑sourced versus outside‑DM pipeline separately.
Community Experience & Engagement
- Own the member experience layer – community, content calendar, member communications, feedback loops.
- Monitor engagement metrics and proactively address churn signals.
- Build systems that scale community without scaling headcount proportionally.
Events & Live Experiences
- Plan and execute two major live events in Year 1: November 2026 and April 2027.
- Each event targets 30 new member conversions.
- Own all logistics, speaker coordination, venue, production, and follow‑up.
Communications & Marketing Ops
- Own all member‑facing communications – newsletters, deal alerts, community updates.
- Coordinate with marketing on external positioning and lead generation (M4 $30 K/mo budget).
- Ensure brand consistency across all touchpoints.
CRM, Tech Stack & Infrastructure
- Own technology layer – CRM configuration, automation, member portal, reporting dashboards.
- Select and implement tools; build the ops playbook for scale.
P&L Accountability
- Shared ownership with Director of Investments of overall member growth targets (directly tied to compensation).
- Direct ownership of retention, onboarding quality, and NPS.
Team Management
- Direct reports include the closer and CSM (VC associate coordinates with Director of Investments).
- Responsible for hiring, onboarding, and performance management of the operational team.
Requirements
- Experience building revenue operations and commercial systems at organizations of 200+ people, with proven track‑record.
- CRM and sales pipeline architect – HubSpot, Salesforce, or equivalent, with configuration, automation, and reporting experience.
- Experience building or scaling a high‑touch community, membership product, or mastermind; knows the distinction between a Slack channel and a club.
- Ability to produce live events for sophisticated audiences – venue, food, conversation, and follow‑up reflect the brand.
- Proven team‑management and playbook writing skills – no bottleneck mindset.
- Data‑driven mindset – set KPIs, review them, and act when numbers indicate issues.
- Fast‑moving execution without sloppiness; a founding‑team environment rewards both.
Benefits
- Build a category‑defining company from the ground up with your vision at the center.
- Leverage a built‑in distribution channel of thousands of engaged, high‑trust members from Day 1.
- Competitive base salary, performance bonus tied to growth, and equity/carry package that gives a direct stake in the club’s success.
Company: Decentralized Masters
Location: London
Job Description:
About Inflection Club
Inflection Club is a private co‑investment community for accredited investors, operators, and family offices that provides curated access to pre‑IPO deals from early to late‑stage opportunities.
What You Will Do
The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences – from application to onboarding, roundtables, events, and renewals. Your counterpart is the Director of Investments who owns the deal pipeline; together you form the founding leadership team beneath the Managing Partners.
Member Onboarding & Activation
- Design and execute the onboarding flow for every new member – from payment to round‑table assignment.
- Target: activate ≥90 % of new members within 14 days.
- Build the welcome sequence, orientation materials, and first‑touch experience.
Sales Pipeline & Revenue Operations
- Own the full sales pipeline from lead to close, managing the closer and ensuring conversion targets are hit.
- Build and maintain the CRM (HubSpot) pipeline, proper stage definitions, automation, and reporting.
- Track and report on DM‑sourced versus outside‑DM pipeline separately.
Community Experience & Engagement
- Own the member experience layer – community, content calendar, member communications, feedback loops.
- Monitor engagement metrics and proactively address churn signals.
- Build systems that scale community without scaling headcount proportionally.
Events & Live Experiences
- Plan and execute two major live events in Year 1: November 2026 and April 2027.
- Each event targets 30 new member conversions.
- Own all logistics, speaker coordination, venue, production, and follow‑up.
Communications & Marketing Ops
- Own all member‑facing communications – newsletters, deal alerts, community updates.
- Coordinate with marketing on external positioning and lead generation (M4 $30 K/mo budget).
- Ensure brand consistency across all touchpoints.
CRM, Tech Stack & Infrastructure
- Own technology layer – CRM configuration, automation, member portal, reporting dashboards.
- Select and implement tools; build the ops playbook for scale.
P&L Accountability
- Shared ownership with Director of Investments of overall member growth targets (directly tied to compensation).
- Direct ownership of retention, onboarding quality, and NPS.
Team Management
- Direct reports include the closer and CSM (VC associate coordinates with Director of Investments).
- Responsible for hiring, onboarding, and performance management of the operational team.
Requirements
- Experience building revenue operations and commercial systems at organizations of 200+ people, with proven track‑record.
- CRM and sales pipeline architect – HubSpot, Salesforce, or equivalent, with configuration, automation, and reporting experience.
- Experience building or scaling a high‑touch community, membership product, or mastermind; knows the distinction between a Slack channel and a club.
- Ability to produce live events for sophisticated audiences – venue, food, conversation, and follow‑up reflect the brand.
- Proven team‑management and playbook writing skills – no bottleneck mindset.
- Data‑driven mindset – set KPIs, review them, and act when numbers indicate issues.
- Fast‑moving execution without sloppiness; a founding‑team environment rewards both.
Benefits
- Build a category‑defining company from the ground up with your vision at the center.
- Leverage a built‑in distribution channel of thousands of engaged, high‑trust members from Day 1.
- Competitive base salary, performance bonus tied to growth, and equity/carry package that gives a direct stake in the club’s success.
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Posted: May 20th, 2026