About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe.
Job Description
Technical Project/Programme Manager
Location
Dundee
Grade
12
Services Engineering is seeking a Technical Project Manager with Software Engineering and/or Systems experience to join an established team collaborating with key customers to improve ATM field performance. The role focuses on critical KPIs such as availability, reliability, and service efficiency, while also owning the coordination and delivery of complex, multi‑stakeholder technical initiatives.
This position has a significant impact on delivery against business goals as we strive to be a best‑in‑class service provider, combining deep technical expertise with strong delivery leadership and execution management.
Position Summary & Key Areas Of Responsibility
Technical Leadership & Engineering Excellence
- Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization, demonstrating comprehensive knowledge across technologies, processes, systems, and products.
- Diagnose and Resolve Issues: Efficiently diagnose, triage, and resolve complex issues across NCR Atleos products and third‑party systems, applying strong understanding of system architecture.
- Innovative Solutions: Design and lead the implementation of innovative solutions to existing problems and drive continual improvement initiatives across field services and products.
- Customer Impact Assessment: Use advanced technical expertise to assess customer impact and guide prioritization of corrective and preventative actions.
Technical Project & Delivery Management
- Delivery Ownership: Act as the technical delivery lead for complex service improvement, performance optimization, and reliability initiatives from concept through execution and completion.
- Planning & Execution: Define scope, milestones, dependencies, and success criteria for technical initiatives, ensuring delivery aligns with customer expectations and business objectives.
- Cross‑Functional Coordination: Coordinate across engineering, product, operations, professional services, and customer‑facing teams to ensure clear ownership, alignment, and execution.
- Progress Tracking & Reporting: Track delivery progress, risks, and KPIs, providing clear and concise updates to stakeholders, leadership, and customers.
Stakeholder & Customer Engagement
- Primary Point of Contact: Lead technical and service improvement discussions with customers, Account Managers, Professional Services, and internal development teams.
- Stakeholder Communication: Translate complex technical challenges into clear delivery plans, status updates, and outcome‑focused communications for both technical and non‑technical audiences.
- Business Impact: Apply a deep understanding of how technical decisions and delivery execution impact operational performance, customer satisfaction, and financial outcomes.
Data, Analytics & Decision Support
- Data Analytics: Apply analytical and statistical techniques to characterize ATM environments, identify trends, and drive data‑driven decision‑making.
- Operational Insights: Use data to measure initiative effectiveness, optimize resource allocation, and ensure maximum return on investment.
- Continuous Improvement: Use post‑delivery analysis and lessons learned to continually refine service models, processes, and technical approaches.
Basic Qualifications
- Bachelor’s Degree in a technical and/or business discipline
- Proven experience in complex technical environments requiring cross‑team coordination and delivery ownership
- Experience in ATM software, hardware, or operations is advantageous
- Strong communication, presentation, and stakeholder management skills
- Ability to manage multiple priorities in a fast‑paced, dynamic environment
- Strategic thinker with a strong bias toward execution and measurable outcomes
- Self‑motivated with a continuous improvement mindset
- Proficiency in data analytics and visualization tools
Preferred Qualifications
- Strong understanding of ATM infrastructure, from low‑level devices to multi‑vendor XFS applications
- Experience leading technical initiatives, service improvements, or reliability programs across distributed teams
EEO Statement
NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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