Senior Digital Consultant / Senior Account Director
London, Manchester, hybrid
JOB PURPOSE
We’re looking for a Senior Digital Consultant to join our Experience & Engineering team. You’ll play a leading role across large-scale digital programmes, primarily websites and digital platforms, for high-profile clients like Nikon, HSE, and St. James’s Place.
You’ll be working with senior stakeholders across complex, multi-market environments, helping shape digital strategy and ensuring delivery drives measurable business outcomes.
This is a senior, commercially accountable role. You’ll take ownership of client relationships, shape strategy, and drive growth – ensuring the work we deliver creates real value for both our clients and DEPT®.
KEY RESPONSIBILITIES
- Leading senior client relationships, acting as a trusted partner and advisor to key stakeholders
- Owning the strategic direction of accounts – shaping roadmaps, defining priorities, and connecting digital initiatives to wider business goals
- Responsible for the Account Plan and driving account growth by identifying, shaping, and converting opportunities across markets, platforms, and DEPT® capabilities
- Operating with a strong commercial mindset – understanding budgets, value, and trade-offs, and making decisions that support both client success and account performance
- Acting as the bridge between disciplines (strategy, design, engineering, data), ensuring joined‑up thinking across teams and regions
- Leading cross‑functional, and often multi‑market, teams to deliver high‑quality work that is aligned to strategy and executed effectively
- Navigating complexity and ambiguity – making clear decisions in fast‑moving or uncertain environments
WHAT WE ARE LOOKING FOR
- 5+ years of experience in a digital consultancy, client services, or similar role (agency experience preferred)
- Proven experience working with global, high‑profile clients of comparable scale and complexity, across multiple markets or regions
- Demonstrated ability to lead complex client relationships and influence senior stakeholders with confidence
- Strong strategic thinking – able to define direction and connect digital solutions to commercial and business outcomes
- Commercial awareness and experience contributing to account growth, including identifying and converting opportunities
- Comfortable operating with autonomy, owning outcomes rather than tasks
- A proactive mindset – someone who brings ideas forward, challenges thinking, and looks for better ways of doing things
- Strong understanding of digital platforms, particularly websites and CMS‑driven ecosystems
- Excellent communication skills – clear, structured, and persuasive
- Somebody who is open to frequent travel between London, Manchester and Amsterdam
WE OFFER
- A competitive salary, based on your experience
- Hybrid working, with time both at home and in one of DEPT®’s offices
- Regular team socials and office perks
- Access to training, development and certifications
- The opportunity to work on complex, high‑impact programmes for global clients
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
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