Role Overview
We are looking for an experienced Store Manager to lead our Alresford store, driving sales and providing excellent customer service while supporting Age UK’s fundraising mission.
Key Responsibilities
As Store Manager you will:
- Manage day‑to‑day store operations, maximizing sales and profits.
- Lead and develop a team of staff and volunteers.
- Maintain high standards of customer service.
- Handle and lift stock bags up to 10 kg.
- Work 35 hours across a 7‑day week, including Saturdays and Sundays on a rota basis.
Qualifications
- Experience in a performance‑driven retail or customer‑centric environment.
- Proven people‑management skills.
- Ability to build, retain, and develop a team.
- Strong drive to achieve results through others.
- Excellent delegation, coaching, and listening skills.
- Strong time‑management under conflicting priorities.
- Ability to motivate self and others.
- Adaptability to change and support others through it.
- Effective communication with a diverse workforce and customer base.
- Experience establishing and maintaining successful retail processes and merchandising.
- IT literacy and numeracy skills.
Benefits
- Competitive salary
- Pro rata 25 days annual leave (and an annual leave purchase scheme)
- Bank holidays and wellbeing days (2 paid days per year)
- Excellent pension and life assurance
- Bupa health cashback plan and Employee Assistance Programme
- Car Benefit scheme and Cycle‑to‑Work scheme
- Home & Tech scheme – purchase up to £1,000 of Home & Tech items from Currys and IKEA, interest‑free over 12 months
- Blue Light Card scheme
- Recognition awards (You Did It Awards) valued between £100–£250
Legal and Equality
Age UK is an Equal Opportunities employer and welcomes applications from qualified candidates regardless of age, sex, race, disability, sexual orientation, gender identity, religion, marital status or pregnancy.
Applications from people under 18 are not accepted.
We are a Disability Confident Scheme employer, guaranteeing an interview to disabled candidates who meet the minimum criteria. Reasonable adjustments can be provided at any stage of the recruitment process.
Age UK is committed to safeguarding adults and children from abuse and neglect.
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