About the role:
Henley Morgan is working with an award-winning Sage Software accredited partner that is expanding its Sage Intacct support team. The business has built a strong reputation for first‑class customer service across its UK Sage Intacct user base and is now hiring an experienced Support Consultant to join a tight‑knit team that operates a flexible, largely home‑based working model.
This is a customer‑facing role focused on resolving live Sage Intacct queries by telephone and email, owning tickets end‑to‑end and acting as a trusted advisor to a busy book of clients. You will not be sitting on the bench — there is a healthy ticket flow from day one and a clear, proven internal promotion path for consultants who want to move into senior, lead or implementation roles over time.
Key Responsibilities:
- Respond to customer support tickets via telephone and email, owning each query through to resolution.
- Diagnose and resolve Sage Intacct configuration, reporting and integration issues across general ledger, AP/AR, cash management and the dimensions framework.
- Advise customers on best‑practice use of Sage Intacct functionality and recommend small process improvements where appropriate.
- Document fixes, workarounds and FAQs into the internal knowledge base.
- Escalate complex technical issues to senior consultants or to Sage when needed, and chase to closure.
- Contribute to a positive, customer‑first team culture and support more junior team members as they come on board.
What We're Looking For:
- Sage Intacct accreditation is essential — this is NOT a trainee role.
- Demonstrable experience supporting live Sage Intacct customers in a partner or end‑user environment.
- Strong understanding of core accounting processes (GL, AP, AR, cash, reporting).
- Excellent phone manner and written communication — comfortable explaining technical detail to finance users in plain English.
- Calm under pressure, organised, and able to juggle multiple open tickets.
- UK-based with the right to work in the UK.
- A genuine team player with a good work ethic and a customer‑service mindset.
- Bonus points for: Sage Intacct Dimensions or Reporting accreditation, exposure to integration tools (Boomi, Workato, n8n), prior experience in a Sage Gold Partner support desk.
What's On Offer:
Salary £35,000 to £45,000 depending on experience, plus discretionary bonus.
Flexible, largely home‑based working with occasional travel to the Birmingham office.
25 days holiday plus bank holidays, with the option to buy or sell.
Private medical, employer pension, life assurance.
Fully funded Sage Intacct accreditations and a proven internal promotion track.
A warm, low‑ego team and a busy book of customers to get stuck into from day one.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Henley Morgan Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436838177__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=29591” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Tyseley” } } }About the role:
Henley Morgan is working with an award-winning Sage Software accredited partner that is expanding its Sage Intacct support team. The business has built a strong reputation for first‑class customer service across its UK Sage Intacct user base and is now hiring an experienced Support Consultant to join a tight‑knit team that operates a flexible, largely home‑based working model.
This is a customer‑facing role focused on resolving live Sage Intacct queries by telephone and email, owning tickets end‑to‑end and acting as a trusted advisor to a busy book of clients. You will not be sitting on the bench — there is a healthy ticket flow from day one and a clear, proven internal promotion path for consultants who want to move into senior, lead or implementation roles over time.
Key Responsibilities:
- Respond to customer support tickets via telephone and email, owning each query through to resolution.
- Diagnose and resolve Sage Intacct configuration, reporting and integration issues across general ledger, AP/AR, cash management and the dimensions framework.
- Advise customers on best‑practice use of Sage Intacct functionality and recommend small process improvements where appropriate.
- Document fixes, workarounds and FAQs into the internal knowledge base.
- Escalate complex technical issues to senior consultants or to Sage when needed, and chase to closure.
- Contribute to a positive, customer‑first team culture and support more junior team members as they come on board.
What We’re Looking For:
- Sage Intacct accreditation is essential — this is NOT a trainee role.
- Demonstrable experience supporting live Sage Intacct customers in a partner or end‑user environment.
- Strong understanding of core accounting processes (GL, AP, AR, cash, reporting).
- Excellent phone manner and written communication — comfortable explaining technical detail to finance users in plain English.
- Calm under pressure, organised, and able to juggle multiple open tickets.
- UK-based with the right to work in the UK.
- A genuine team player with a good work ethic and a customer‑service mindset.
- Bonus points for: Sage Intacct Dimensions or Reporting accreditation, exposure to integration tools (Boomi, Workato, n8n), prior experience in a Sage Gold Partner support desk.
What’s On Offer:
Salary £35,000 to £45,000 depending on experience, plus discretionary bonus.
Flexible, largely home‑based working with occasional travel to the Birmingham office.
25 days holiday plus bank holidays, with the option to buy or sell.
Private medical, employer pension, life assurance.
Fully funded Sage Intacct accreditations and a proven internal promotion track.
A warm, low‑ego team and a busy book of customers to get stuck into from day one.
#J-18808-Ljbffr…