The Technical Services Manager is responsible for leading the delivery of all hard facilities management services across a landmark corporate office portfolio in London. This role is pivotal in ensuring a safe, compliant, and fully operational built environment. The manager will drive operational excellence, manage a dedicated technical team, and oversee specialist contractors to maintain the highest standards of service for our client, ensuring the resilience of their critical engineering systems and supporting their core business objectives.
1. Technical & Engineering Operations
- Oversee the delivery of all Planned Preventative Maintenance (PPM) and reactive maintenance for mechanical, electrical, plumbing (M&E), and building fabric assets.
- Ensure all critical systems—HVAC, uninterruptible power supplies (UPS), generators, fire and life safety systems, and Building Management Systems (BMS)—are maintained to the highest standards of performance and reliability.
- Implement and manage a robust asset management strategy, including lifecycle planning and capital expenditure (CapEx) forecasting.
- Act as the primary technical authority on‑site, providing expert guidance on complex engineering issues and leading troubleshooting efforts during incidents.
2. Compliance, Risk & Safety Management
- Guarantee 100% statutory and legislative compliance for all technical services, maintaining up‑to‑date records for auditing purposes.
- Champion a best‑in‑class health and safety culture, ensuring all work is conducted in accordance with JLL and client policies.
- Manage the contractor safety approval process, including the review of Risk Assessments and Method Statements (RAMS).
- Develop and maintain the site’s business continuity and emergency response plans for all M&E‑related scenarios.
3. Financial & Commercial Management
- Develop, manage, and report on the annual technical services budget, including operational expenditure and small project works.
- Provide accurate financial forecasting and variance analysis, identifying risks and opportunities for cost savings.
- Review and approve contractor proposals and invoices, ensuring value for money is achieved without compromising quality or safety.
- Identify opportunities for efficiency improvements and energy savings to support both financial and sustainability goals.
4. Team & Contractor Management
- Lead, mentor, and develop a team of on‑site engineering technicians, promoting a culture of high performance, collaboration, and continuous improvement.
- Manage the procurement, onboarding, and performance of all specialist M&E service partners and subcontractors.
- Conduct regular performance reviews with key contractors to ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
5. Client & Stakeholder Management
- Serve as the main point of contact for the client on all technical service matters, building a strong, trust‑based relationship.
- Produce and present clear, concise reports on technical performance, risks, budgets, and key initiatives to both client and JLL leadership.
- Collaborate effectively with other FM service lines (e.g., soft services, projects) to deliver a seamless and integrated workplace experience.
Qualifications
- A recognised technical qualification in a relevant discipline, such as Mechanical Engineering, Electrical Engineering, or Building Services (e.g., HNC, HND, or Degree).
- A formal health and safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate).
- Proven experience as a Technical Services Manager, Engineering Manager, or similar role within a demanding corporate or critical environment in the UK.
- In‑depth knowledge of modern building services, M&E systems, BMS, and CAFM systems.
- Demonstrable experience leading and motivating in‑house technical teams and managing third‑party contractors.
- Strong experience with budget management, financial forecasting, and commercial negotiation.
- Excellent client‑facing and communication skills, with the ability to articulate complex technical issues to a non‑technical audience.
- A proactive, problem‑solving mindset with a strong commitment to quality, safety, and customer service.
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