A globally celebrated luxury fragrance house is looking for an exceptional Store Manager to lead its flagship boutique in London. This is a rare opportunity to join a brand renowned for its craftsmanship, storytelling, and sensory artistry.
As Store Manager, you will be the ambassador of the brand - inspiring your team, elevating the in store experience, and ensuring every customer leaves feeling connected to the world of fragrance. This is a chance to shape the success of a landmark location and represent a house known for creativity, refinement, and emotional connection.
Why This Store Manager Role Stands Out
- Join a brand at the forefront of luxury fragrance, where heritage meets innovation.
- Lead, coach, and develop a passionate team of fragrance experts.
- Take ownership of a boutique located in one of London's most iconic retail districts.
- Work in a culture that celebrates artistry, individuality, and exceptional customer service.
- Influence the sensory journey of every client, turning visits into lasting memories.
Your Responsibilities as Store Manager
Customer Experience & Brand Ambassadorship
- Deliver an exquisite, personalised fragrance experience that exceeds client expectations.
- Build deep and lasting client relationships, focusing on retention, loyalty, and CRM excellence.
- Ensure all team members embody the brand values and act as true fragrance consultants.
Commercial & Retail Excellence
- Drive sales performance and lead the store to achieve ambitious KPIs.
- Analyse commercial reports, client insights, and opportunities to maximise performance.
- Implement effective strategies to elevate conversion, ATV, and overall store productivity.
People Leadership
- Inspire, mentor, and develop your team to reach their full potential.
- Foster a positive, collaborative, and empowered team culture.
- Lead by example in product knowledge, storytelling, and service rituals.
Store Operations & Visual Presentation
- Maintain pristine visual merchandising that reflects brand codes and seasonal storytelling.
- Oversee stock management, replenishment, and fragrance tester inventory.
- Ensure compliance across audits, processes, fragrance handling, and operational standards.
What We're Looking For
- 5+ years' retail management experience within luxury beauty, fragrance, fashion, or premium retail.
- A natural leader with strong coaching skills and a passion for team development.
- Proven commercial acumen with consistent KPI achievements.
- A deep appreciation for fragrance, luxury craftsmanship, and sensory retail.
- Exceptional communication, organisation, and problem solving abilities.
- Someone who thrives in a client focused environment and loves building relationships.
What's On Offer
- Competitive salary plus performance based bonus structure.
- Generous product allowance and staff discount across the fragrance collection.
- Healthcare cash plan and enhanced wellbeing support.
- Opportunities for growth within a global luxury brand.
- A beautifully designed store environment that celebrates creativity and individuality.
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