{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Chief of Staff (Retail & Operations Lead)”, “description”: “
Chief of Staff (Retail & Operations Lead)
Sector: Customer Service/Retail
Type: Full‑time, Permanent
Location: London
Salary: £45‑50K per annum, commensurate with experience.
Hybrid working arrangement available. Working hours 9:00‑17:00 Monday‑Friday.
Responsibilities
- Translate CEO strategy into operational execution across retail, projects and workflows.
- Design and optimise operational processes, manuals and project management frameworks.
- Manage ordering, inventory, logistics and import processes in coordination with HQ in Japan.
- Support business expansion, including new store launches and operational improvements.
- Drive efficiency through data analysis (spreadsheets) and digital/AI tools.
- Deliver premium in‑store customer experience and represent the brand on the shop floor.
- Communicate the value and story of Japanese traditional products to customers.
- Train, mentor, and manage store staff.
- Build and standardise store operations.
- Support new store openings and retail expansion initiatives.
Ideal Candidate
Essential
- 3+ years of team management experience in retail, hospitality or a startup environment.
- Hands‑on mindset with willingness to engage in customer‑facing retail operations.
- Strong data analysis skills and proficiency in digital tools.
- Business‑level Japanese and English.
Desirable
- Experience in airlines, luxury hotels or premium hospitality.
- Experience with tech or startup companies.
- Experience working closely with senior leadership (e.g. CEO support).
- Proven track record in driving sales performance or improving customer satisfaction.
Benefits
- Staff discount.
- Pension scheme.
Right to work
Applicants must have the right to work in the UK without any restrictions; the company does not offer visa sponsorship.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Centre People”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436841236__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Company: Centre People
Location: London
Job Description:
Chief of Staff (Retail & Operations Lead)
Sector: Customer Service/RetailType: Full‑time, PermanentLocation: London
Salary: £45‑50K per annum, commensurate with experience.Hybrid working arrangement available. Working hours 9:00‑17:00 Monday‑Friday.
Responsibilities
- Translate CEO strategy into operational execution across retail, projects and workflows.
- Design and optimise operational processes, manuals and project management frameworks.
- Manage ordering, inventory, logistics and import processes in coordination with HQ in Japan.
- Support business expansion, including new store launches and operational improvements.
- Drive efficiency through data analysis (spreadsheets) and digital/AI tools.
- Deliver premium in‑store customer experience and represent the brand on the shop floor.
- Communicate the value and story of Japanese traditional products to customers.
- Train, mentor, and manage store staff.
- Build and standardise store operations.
- Support new store openings and retail expansion initiatives.
Ideal Candidate
Essential
- 3+ years of team management experience in retail, hospitality or a startup environment.
- Hands‑on mindset with willingness to engage in customer‑facing retail operations.
- Strong data analysis skills and proficiency in digital tools.
- Business‑level Japanese and English.
Desirable
- Experience in airlines, luxury hotels or premium hospitality.
- Experience with tech or startup companies.
- Experience working closely with senior leadership (e.g. CEO support).
- Proven track record in driving sales performance or improving customer satisfaction.
Benefits
- Staff discount.
- Pension scheme.
Right to work
Applicants must have the right to work in the UK without any restrictions; the company does not offer visa sponsorship.
#J-18808-Ljbffr…
Posted: May 20th, 2026