Technical Hard Services Manager

Role Overview

Location: Covering the Anglian Water estate

Salary: £65,000 per annum + Car Allowance

Working Hours: Monday to Friday - 8:00 to 17:00

Contract Type: Permanent Full Time

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Summary

To provide hard services and technical support, lead a team of engineers and drive compliance across the account. Lead the delivery of technical services across a facilities management contract focused on multiple key buildings across a business park. The role is responsible for the management and delivery of planned and reactive works via in‑house and sub‑contracted teams to budget and always within timescales and to provide technical assurance to the senior team. Direct day‑to‑day line management of a team of 7 engineers with technical guidance to the wider business functions. To work closely with Operational, Asset & Energy functions to develop strategic improvements across the contract.

What You’ll Do

• Build strong and effective relationships with key stakeholders both within the client organisation and EMCOR UK.
• Develop the technical team through training and support to enhance service delivery, motivate the team and encourage development and progression.
• Close liaison with the client regarding the status of maintenance operations.
• Ensure quality performance through auditing of EMCOR staff in the performance of their tasks – workmanship, housekeeping and customer satisfaction. Audit and manage subcontractors against established SLA’s and KPI’s.
• Evaluate data and operational performance stats monthly, ensuring a documented action plan is implemented for any out‑of‑line situations.
• Ensure a culture of safe working is adopted by the EMCOR team and subcontractors.
• Undertake Authorised Person status and associated responsibilities.
• Own statutory compliance activities on the account.
• Provide technical advice to the team where required.
• Develop and deliver a programme for continuous improvement of the maintenance strategy alongside the Senior Asset Manager.
• Lead on the implementation of the new work scheduling function.
• Develop and implement more innovative ways of working.
• Lead on developing opportunities to increase the energy efficiency of buildings and assets throughout the contract.

About The Role

Who you’ll be:

• This position requires ONC/OND, NVQ Level 3 or equivalent in Mechanical or Electrical Engineering.
• Proven experience within a building services environment.
• Proven track record of operations management in a hard services FM environment.
• Good IT skills including CAFM, helpdesk, scheduling and auditing tools.
• Sound understanding of current legislation, environmental and quality related assessment.
• Excellent interpersonal and customer relationship skills.
• Exceptional presentation and communication skills.
• Proven experience in effectively managing a team.
• Working knowledge of the management of Data Centres is desirable.
• Experience of energy management and sustainable technologies would be an advantage.

EMCOR UK Benefits

• Holiday Buy Scheme – up to 5 days a year.
• Industry‑leading Maternity & Paternity Policies.
• Refer a Friend scheme – worth £500 per referral.
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme.
• Paid volunteering and charity days.
• Medicash – Health cash plan. Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.

Equal Opportunities

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavours to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.

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