Technical Services Manager Midlands & North

Job Overview

• Planned and Reactive maintenance.
• Compliance.
• Contract specific KPIs performance.
• Financial performance of the cluster within the region.
• Developing Mitie's supply chain and self-delivery capability.
• Client communications and reporting.
• Client / IFM relationships, staff development and welfare.
• Health, Safety & Environment activities.

Main Duties

• Drive Operational excellence and meet/exceed KPI / SLA performance.
• Ensure legislative compliance in relation to Health and Safety for all activities.
• To build excellent pro‑active stakeholder relationships with key client business stakeholders & IFM.
• Manage, monitor and report on the financial performance in line with business objectives, setting, monitoring and implementing budgetary adjustments.
• Align a relationship with IFM colleagues to ensure 1Team working ethic.
• Ownership of Critical Assets and maintenance strategy for Capital replacement for own cluster.
• Provide a key interface for the client across the portfolio and create excellent working relationships with the client's group property team.
• Assist the Head of Engineering Operations in expanding the current service delivery model by proactively analysing and investigating future business development opportunities.
• Manage budgets, including cost controls and sub‑contract negotiations.
• Day to day management of the Regional IM Team including conduct, performance, attendance and capability.
• Lead the team by example, promoting values and development opportunities.
• Work with the stakeholders and Energy managers to implement the Energy strategy.
• Manage all contract risks including business continuity and disaster recovery.
• Responsible for verification and compliance auditing of all activities.
• To understand and comply with company policies and procedures.
• To comply with all Health and Safety policies and procedures.
• To attend and fully participate in training and appraisal activities as required.
• To undertake additional duties in line with capabilities as required.

What we are looking for

• Proven track record for managing Hard FM services in commercial/industrial properties.
• Holds relevant professional, technical or management qualifications or experience.
• Management experience with ability to lead large teams effectively.
• Excellent technical knowledge of M&E, building services and industry best practice.
• Excellent knowledge and track record in QHSE / Risk management.
• Strong and effective communication skills and a good people manager.
• Good knowledge and understanding of relevant legislation.
• Open minded, continual improvement focussed and provides evidence of implementing innovative solutions.
• Able to represent Mitie effectively at both internal and external meetings.
• Passionate about Mitie.

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