Customer Success Business Partner

Hybrid (Manchester / Leeds / Wigan / Slough / Glasgow / Peterborough)

IRIS Software Group

Are you passionate about building strong client relationships and driving measurable business value? We’re looking for a Customer Success Management Business Partner to join our growing Customer Success team and help us make – and keep – Customers for Life.

IRIS Software Group is a global provider of mission‑critical software and services, trusted by over 100,000 customers across 135 countries. From accountancy and payroll to HR and education solutions, our products support millions of users every day — including 1 in 8 UK employees paid through IRIS payroll solutions. We’re growing, and Customer Success plays a key role in driving retention, expansion and long‑term customer value.

The Role

As a Customer Success Management Business Partner, you will act as a trusted advisor to a portfolio of customers, ensuring they achieve sustained value from their IRIS solutions.

Responsibilities

• Manage a portfolio of subscription‑based customers
• Drive retention, renewal and expansion opportunities
• Monitor customer health and usage patterns
• Develop and execute Customer Success Plans
• Lead Quarterly Business Reviews (QBRs)
• Act as the primary escalation point and coordinate internal resources
• Drive adoption, engagement and measurable outcomes
• Deliver against KPIs including retention, LTV and upsell

This is a commercially focused Customer Success role where relationship management, value delivery and data‑driven decision making are key.

What We’re Looking For

• 4+ years’ experience in Customer Success, Account Management, Sales or related client‑facing roles
• Experience managing subscription‑based / SaaS customers
• Ability to manage multiple customers concurrently
• Commercial mindset with exposure to retention and expansion targets
• Organised, resilient and comfortable in a fast‑paced environment

You’ll be part of a collaborative, customer‑centric team in a global software business that is investing heavily in growth and innovation. If you enjoy building strategic relationships, driving measurable outcomes and influencing customer success at scale — we’d love to hear from you.

Apply now or reach out for a confidential conversation.

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