General Manager - Head and Neck Directorate

General Manager - Head and Neck Directorate

London North West University Healthcare NHS Trust

Closing date: 28 May 2026

Responsible for the operational delivery, performance and governance for General Surgery and St Marks across site. The services may run across both hospital and community sites and cover services within and out of the hospital setting of care.

Responsible for the operational delivery of the resident doctors rotations within the Division. Ensuring recruitment and retention to all posts and reducing locum spend.

Lead directorate teams to ensure the efficient and effective delivery of high-quality patient centred services, strategic planning, RTT delivery, service development and change programmes, driving innovation, modernisation and high levels of staff and patient satisfaction.

Responsible for providing a key leadership role in all the delivery of financial, quality, performance, productivity and workforce targets, local and national, as agreed through the business planning, appraisal and personal development processes.

Responsible for establishing and maintaining internal controls to assure delivery of financial management and the deployment of resources in line with the Trust's financial plan and in accordance the Trust's financial governance requirements. This will include delivering contracted activity levels and managing related pay and non-pay expenditure within agreed budgets, achieving required levels of cost improvement and underpinning service line profitability.

Main duties of the job

To ensure that the services meet all relevant contractual and performance requirements, including on-going assessment of future demand and capacity requirements.

To be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

To integrate the work of the medical, nursing and other professional staff in the management of these services, working in close conjunction with the Clinical Directors and Head of Nursing, including identifying opportunities for growing, improving and re-designing services, in line with overall organisational strategy.

To lead the development of business cases for new services and developments, ensuring they support delivery of the corporate and financial plans.

To lead on the annual business planning process working in close conjunction with the Clinical, Finance and Information Teams.

To ensure that effective admission and discharge arrangements are in place for these services, including ensuring appropriate application and use of the e-discharge system.

To be an active member of the Divisional Management Team, as well as contributing to the wider Trust agenda.

To represent the Division/Directorates externally including with other provider organisations, commissioners and regulatory bodies.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Education and Qualifications

• Educated to degree level or equivalent qualification/experience
• Post graduate qualification or equivalent
• Evidence of continuing professional development including management studies to masters level or above or equivalent experience

Knowledge and Experience

• Significant experience working on both strategic and operational matters
• Significant NHS/ public sector experience and knowledge, including up-to-date knowledge and understanding of NHS system reform policy and other key policy drivers
• Demonstrable success in building, leading, motivating and developing multi-disciplinary teams as a highly effective people manager
• Proven experience of effective performance and budgetary management and control, including achieving annual targets on a regular basis for a large group of clinical specialities
• Proven success in business planning and in the development of business cases
• Experience of leadership of complex operational change/project management while also developing and maintaining high standards of quality, RTT management

Skills, abilities and attributes

• Strong and effective leadership and people management skills
• Strong influencing, persuasion and negotiating skills
• Highly developed verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings
• Ability to ensure patient safety by assessing and managing risks associated with service developments
• Ability to work with and through others
• Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
• Quality focused with an innovative approach and the ability to solve complex problems
• Ability to develop effect networks and work collaboratively with internal and external partners
• Ability to critically analyse complex financial and clinical data sets
• Well-developed IT skills to manage and report on complex performance management information
• Personal resilience
• Able to participate in on-call as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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