Strategic Service Delivery Manager - IT & Managed Services

Intercity Technology is looking for a dedicated Service Delivery Manager based in the UK to own customer relationships and drive service improvements. The ideal candidate will have significant experience in IT services, a strong understanding of ITIL, and the ability to handle complex situations calmly. Responsibilities include managing customer interactions, leading service reviews, and ensuring that contracted services meet expectations. The position offers a variety of benefits including annual pay reviews and a holiday buy scheme. #J-18808-Ljbffr