Contract: Permanent
Salary: Up to £23,200 per annum
Office base: Wigan, WN3 5BA - this is an office based role
Hours: 35 hours per week, Monday to Friday, 9am to 5pm
- Are you passionate about Commercial Law and delivering exceptional client service?
- Do you thrive in a fast-paced environment where every call matters?
- Would you like to work for a Sunday Times Best Place to Work law firm that values your development and career progression?
If yes, then we have the perfect opportunity for you!
The Role
As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.
Key Responsibilities
- Provide clear, accurate advice on Commercial legal enquiries over the telephone
- Handle inbound enquiries efficiently, quickly identifying client needs
- Deliver exceptional customer service on every call
- Build strong relationships with clients and colleagues
- Work collaboratively with the Commercial Department to ensure enquiries are managed effectively
- Promote the Stephensons brand and maximise cross‑selling opportunities
- Maintain accurate internal records on case management systems
- Assess funding options and implement where appropriate
- Ensure compliance with Client Care and Law Society rules
About You
We welcome applicants with a wide range of strengths, thinking styles and lived experiences.
We are happy to discuss workplace adjustments or tailored support that help you perform at your best, including communication preferences, assistive tools or environmental considerations.
We’re looking for someone who can:
- Be highly motivated and customer-focused
- Adaptable and flexible with excellent listening skills
- Adapt to different tasks and situations within a client‑facing environment
- Work both independently and collaboratively
- Stay calm and focused during busy periods
- Communicate in a friendly, respectful and professional manner
- Build rapport quickly with clients over the phone
- Maintain accuracy and attention to detail even during frequent interruptions
Essential
You will need:
- 5 GCSEs at grade C / 4 or above (or equivalent)
- Experience dealing with high‑volume inbound calls
- Customer service experience (phone‑based or face‑to‑face)
- Experience within a sales or conversion‑focused role
- Excellent telephone manner and strong listening skills
- Good IT and keyboard skillsStrong organisation and time‑management skills
- Ability to work calmly and productively amidst interruptions
Desirable
It’s helpful, but not essential, if you also have:
- Law degree or relevant legal experience
- Experience providing basic legal information
- Experience in the legal sector
- Familiarity with case management systems
- Knowledge of Commercial Law
- Understanding of time recording or basic legal costs
- Awareness of client care and complaints procedures
We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient and supportive.
Why Stephensons?
Stephensons is an award‑winning, top‑150 law firm with a strong commitment to training, development and employee wellbeing. We offer a supportive and collaborative working environment where you can grow professionally while maintaining a healthy work‑life balance.
What Can We Offer?
- Generous annual leave (increasing with service)
- Salary sacrifice pension scheme
- Early monthly pay scheme
- Life assurance
- Hybrid working
- Holiday sale & purchase scheme*
- Wellbeing package (financial, physical & mental health support)
- Free parking
- Enhanced maternity & paternity pay*
- Will writing service*
- Season ticket & travel support
- Payroll giving scheme
- Social events & clubs
- Reward & recognition schemes
- Internal referral scheme
- Retail vouchers/cashback schemes
- Free eye tests
- Cycle to work scheme
- Service‑length conditions apply.
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