Building Society Branch Manager

Building Society Branch Manager – Poulton Branch – £35k

Before you read on, ask yourself…

Do you thrive on leading and inspiring teams to deliver an exceptional member experience?

Are you confident building strong community and business relationships that drive growth?

Can you be both a people-focused leader and a results-driven decision-maker?

Are you ready to take ownership of a branch and play a key role in delivering our strategic objectives?

The Opportunity

We're excited to offer a full-time position within the Branch Network of a leading building society in Poulton.

We're looking for a self-motivated, engaging leader who is passionate about coaching and developing teams, inspiring excellent performance, and championing outstanding service for our members.

In this pivotal role, you will support the branch performance, nurturing community partnerships, and proactively generating new business opportunities.

Responsibilities

• Identify, assess and manage risks in line with the Society's risk framework and regulatory standards.
• Actively pursue opportunities to meet and exceed agreed objectives, contributing directly to the Society's objectives and strategic direction.
• Champion Consumer Duty principles, ensuring consistently positive member outcomes.
• Handle member complaints using the Society's Complaints Procedure, ensuring effective resolutions and escalation when needed.
• Deliver all required manager controls and take overall responsibility for Branch QA checks in accordance with the Control Manual.
• Build and strengthen external relationships to expand the Society's presence, identifying new partnerships and business opportunities within the community.
• Maintain accurate People HR records, including attendance, annual leave, and performance documentation.
• Lead, coach and develop your team, fostering a culture of accountability, growth, and exceptional member service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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