Director, Strategic Accounts at Decagon
Compensation: $250,000 – $330,000 per year
Location: London, United Kingdom – On‑site
About Decagon
Decagon is the leading conversational AI platform that empowers brands to deliver concierge customer experiences. Our AI agents provide intelligent, human‑like responses across chat, email, and voice, resolving millions of inquiries in multiple languages around the clock. Since emerging from stealth, we have partnered with industry leaders such as Hertz, Eventbrite, Duolingo, and others, and have raised over $200M from top investors.
About the Role
We are seeking a strategic, product‑oriented leader to own and grow our largest enterprise accounts. In a highly autonomous environment, you will spearhead the expansion of Decagon’s footprint within key logos, collaborating closely with our engineering and product teams to deliver customized solutions that close high‑impact deals.
Responsibilities
- Develop a strategy to enter and close key strategic logos for Decagon.
- Build trusted relationships with stakeholders at all levels of target accounts, including CX, product, and operations leaders.
- Understand customer business challenges and strategic priorities to uncover expansion opportunities.
- Collaborate with founders, engineering, and delivery strategists to tailor solutions that meet customer needs.
- Forecast and report on pipeline and revenue accurately.
- Execute account plans that drive strategic deals.
- Provide product and leadership teams with insights to influence the company roadmap.
- Maintain deep knowledge of Decagon’s products, services, and industry trends.
- Travel moderately as required.
Qualifications
- 7+ years of experience in strategic or enterprise sales.
- Proven track record of growing revenue and expanding business with large, complex accounts.
- Excellent communication, presentation, and negotiation skills.
- Strong business acumen and ability to engage the C‑suite.
- Consultative, value‑based selling approach.
- Ability to manage multiple stakeholders and cross‑functional initiatives.
- Bachelor’s degree or equivalent work experience.
- Bonus: experience selling AI or customer‑support/experience software.
Benefits
- Medical, dental, and vision benefits.
- Take‑what‑you‑need vacation policy.
- Daily lunches, dinners, and snacks in the office.
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