Job Title: Store Manager
The Store Manager leads all aspects of store operations, partner development, and customer experience. This role is responsible for driving store performance, ensuring operational excellence, and fostering a positive, inclusive environment for both customers and partners. The Store Manager builds and inspires a high‑performing team, creates meaningful customer connections, and upholds Starbucks’ mission, values, and brand standards.
Key Responsibilities
Leadership & Team Development
- Recruit, hire, train, and develop partners to build a strong, engaged store team.
- Provide clear direction, coaching, and performance management for Assistant Managers, Shift Supervisors, and Baristas.
- Create a positive and collaborative culture focused on growth, accountability, and teamwork.
- Model Starbucks leadership behaviors and set the tone for professionalism and customer focus.
Customer Experience
- Ensure consistent delivery of exceptional customer service and beverage quality.
- Engage with customers, resolve concerns, and reinforce Starbucks’ commitment to hospitality.
- Create a welcoming, clean, and comfortable atmosphere for all customers.
- Educate partners on product knowledge, service expectations, and brand standards.
Operational Excellence
- Oversee daily store operations, including scheduling, opening/closing procedures, and shift coverage.
- Ensure compliance with Starbucks policies, operational standards, and safety regulations.
- Manage cash handling, financial controls, deposits, and reconciliation processes.
- Maintain inventory accuracy, oversee ordering, and manage waste control to optimize profitability.
Business Performance & Financial Management
- Lead the store to achieve or exceed targets for sales, profitability, and business metrics.
- Analyze store performance reports and implement strategies to increase productivity and efficiency.
- Drive execution of promotions, new product introductions, and company initiatives.
- Manage labor, cost controls, and operational expenses responsibly.
Community & Brand Engagement
- Build strong community relationships and represent Starbucks positively within the neighborhood.
- Support local store marketing efforts and community involvement.
- Champion Starbucks’ mission, values, and social responsibility initiatives.
Qualifications
- Previous leadership experience in retail, hospitality, or food/beverage required; Starbucks experience strongly preferred.
- Proven ability to lead, motivate, and develop a diverse team.
- Strong business acumen with experience in financial analysis and operational planning.
- Excellent communication, organizational, and problem‑solving skills.
- Ability to manage high‑volume, fast‑paced environments with professionalism and composure.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for long periods and move throughout the store.
- Comfortable working in a fast‑paced, customer‑facing environment.
Why Starbucks?
- Competitive salary, bonuses, and comprehensive partner benefits (based on eligibility).
- Clear pathways for career growth and advancement.
- Partner discounts, coffee perks, and a supportive, values‑driven culture.
- Commitment to diversity, inclusion, and community impact.
#J-18808-Ljbffr