As Senior Director, Business Strategy & Operations for UK Commercial you will play a critical, highly visible role in shaping the future of GSK UK. You will lead a diverse, high‑impact organisation across performance, strategy, insights, capabilities and operations, with accountability for driving excellence and delivering against our ambitions for growth and our exciting new launches. You will be a driving digital transformation, including AI acceleration to unlock enhanced impact and efficiencies across the organisation in line with core operations and processes. This role partners directly with the UK Commercial General Manager and UKLT, helping to steer the UK business through data‑driven insights, operational excellence and strategic clarity to ensure the organisation is aligned, performing and accelerating delivery against our objectives.
Mission & Vision
- To unleash excellence and drive growth across the UK organisation – elevating performance, accelerating strategic progress and enabling teams to operate at their very best.
- To be proactive performance enhancers – constantly hunting opportunities to make the boat go faster.
- We unlock insights, modernise operations, build capability and create the conditions for high‑performance teams to win.
Core Areas of Leadership & Focus
- Driving digital transformation, including AI acceleration to enhance effectiveness & efficiencies across all core areas of focus.
- Enhancing our in‑field competitiveness through all aspects of Sales Force Effectiveness (SFE) and Sales Force Incentives (SFI), including maximising effectiveness in our high‑impact channels such as HCP Meetings.
- Supporting customer‑facing teams with core platforms and processes (Veeva, NBA, etc.) while innovating to ensure future fitness.
- Driving enterprise‑wide capability uplift across commercial, analytical and execution excellence.
- Embedding global data, analytics and market research into UK strategic and operational needs.
- Driving a data‑driven mindset and enabling predictive, diagnostic and AI‑enhanced insight generation.
- Leading the UK Performance Management Process, ensuring a strong, transparent performance culture.
- Ownership of the UK Commercial Governance Framework.
- Ensuring safe, compliant and high‑quality commercial operations.
Chief of Staff to the UK Leadership Team
You will act as a strategic integrator and orchestrator for the UKLT.
- Strategic thought partnering for the UK GM and UKLT to identify organisational‑wide opportunities to enhance UK performance.
- Coordinate monthly UKLT meetings, setting agendas and facilitating effective discussion.
- Lead Monthly Performance Review (MPR) preparations with Region.
- Partner across the UKLT to ensure decisions are followed through to impact.
- Lead preparation for senior leader country visits, working closely with global/regional Chiefs of Staff.
- Driving continuous improvement in operating rhythms, routines and performance discussions.
Qualifications
- Bachelor’s degree.
- Senior commercial experience within the pharmaceutical industry.
- Demonstrated success leading commercial or operational teams.
- Proven ability to build strong relationships with senior stakeholders.
- Experience working cross‑functionally.
- Experience in omnichannel and digital transformation.
- Strong communication and interpersonal skills.
- Demonstrated problem‑solving capability.
- Strong data acumen and proficiency with platforms (IQVIA, PowerBI, Azure).
- Experience with transformation & change management; experience across local, regional and/or global pharmaceutical roles.
- Global/Regional exposure.
- MBA or equivalent strategic/leadership qualification.
Overall Impact
This role is a unique opportunity to shape the performance, strategy and operating rhythm of one of GSK’s most important markets. You will build the conditions for organisational success – strengthening insights, capabilities, operations, governance and strategic clarity – while empowering teams to deliver excellence and growth.
Equal Opportunity Employer
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability or genetic information, military service or any basis prohibited under federal, state or local law.
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