Hybrid IT Service Delivery Manager — People First

Digital Waffle is seeking an experienced Service Delivery Manager to lead IT service operations in Waterlooville. This hybrid role involves managing Service Desk and Engineering teams to improve service performance and ensure a reliable, high-quality support experience. Key responsibilities include leading teams, managing SLA performance, and acting as a senior escalation point for service issues. Strong experience in similar roles and knowledge of ITSM processes are essential. #J-18808-Ljbffr