This is a brand-new and exciting opportunity to shape and lead our approach to heat network compliance and performance in line with the 2026 regulatory changes.
With Ofgem now acting as the regulator for heat networks under the Heat Networks (Market Framework) (Great Britain) Regulations 2026, this role is critical in ensuring we meet new authorisation requirements, deliver excellent customer outcomes, and build a future‑ready service.
Initially, you’ll take a project‑led approach, driving implementation, building processes, and embedding compliance frameworks. As the service matures, you’ll play a key role in building and leading a new specialist team.
This role can be based from any of our offices – Tewkesbury, Norwich or Weston Super Mare – with flexibility to work from home and on site. You will be required to travel across our geography, with approximately five visits per month to sites or offices. A company car or cash allowance is provided to support this travel.
Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community‑focused services across the Midlands and South West – all backed by the scale and ambition of the Bromford Flagship group.
What You’ll Get:
- £45,000 – £52,000 (DOE) per year with annual review
- Company car or cash allowance alternative
- Annual performance bonus
- £500/year for private medical, dental, gym, or insurance
- 27 days annual leave + bank holidays, with buy/sell options
- Pension Employer contributions up to 10%
- Life assurance & wellbeing support for you and family
- Retail discounts
- Flexible working options available
What You’ll Be Doing:
Regulatory & Compliance
- Lead registration and authorisation of all heat networks with Ofgem
- Develop robust compliance frameworks, audit evidence, and regulatory submissions
- Act as the key contact for Ofgem and the Energy Ombudsman
Customer & Consumer Protection
- Ensure compliance with heat network consumer protection standards
- Oversee billing accuracy, complaint handling, and service performance
- Act as escalation point for complex customer issues and vulnerability support
Billing, Tariffs & Commercial Oversight
- Ensure transparency and fairness in billing and tariff setting
- Identify efficiencies and opportunities for cost savings
Technical Performance & Delivery
- Monitor performance and resilience of heat networks
- Work with asset and operational teams to ensure reliability and lifecycle planning
- Minimise customer impact from outages
Projects, Strategy & Decarbonisation
- Lead implementation of new regulatory and operational frameworks
- Support decarbonisation plans and future investment strategies
- Develop business cases and secure funding opportunities
Leadership & Governance
- Provide clear reporting to senior stakeholders on compliance and risk
- Support the development of a future Heat Networks team
- Drive continuous improvement and best practice across the organisation
What We’re Looking For:
Experience
- Experience in utilities, energy management, or property services within a large organisation
- Experience working with suppliers, consultants, and contractors
- Strong background in project delivery and implementation
- Experience managing operational services or processes
Technical Knowledge
- Understanding of the energy market and procurement
- Knowledge of heat network regulations, including metering and billing
- Awareness of the social housing sector (desirable)
Skills and Behaviours
- Strong stakeholder management and relationship‑building skills
- Excellent communication, both written and verbal
- Analytical thinker with strong problem‑solving ability
- Credible and confident advisor to senior stakeholders
- Organised and delivery‑focused, with the ability to manage multiple priorities
Why join us?
This is a unique opportunity to build something from the ground up in response to a major regulatory shift. You’ll play a key role in shaping how we deliver safe, efficient, and future‑proofed heat networks – directly impacting customers’ homes and wellbeing.
At Bromford, part of Bromford Flagship, you’ll be supported to grow your career while making a real difference in people’s lives.
Additional Requirements
- Full UK driving licence
- Flexibility to travel across our geography
- Ability to pass a Basic DBS check
Apply today or get in touch for a quick, informal chat – we’re happy to talk through the role before you apply – recruitment@bromford.co.uk
Please apply early, as we may close the vacancy early if we receive a high volume of applications.
Closing date: 28th April 2026.
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