Workplace Experience Manager

Requirements

• 5+ years of experience in Workplace, Facilities, Office Operations, or Hospitality — ideally in a fast‑paced, high‑growth environment
• Demonstrated experience managing vendors and owning a budget with full accountability
• Prior EA or Chiefs of Staff‑adjacent experience — comfortable managing a senior leader's time and operating with discretion
• Strong project management skills, including end‑to‑end event execution
• Experience managing on‑site staff or contractors
• Highly organized, detail‑oriented, and able to operate independently with minimal direction
• Clear communicator who builds trust with both internal teams and external partners
• Proficiency with Google Workspace, Slack, Jira, Notion, and similar tools

What the job involves

• The Workplace Experience Manager is the primary owner of the London office experience and provides dedicated executive support to Faire's Regional GM for EMEA
• This is a dual‑scope role: approximately 75% Workplace Experience and 25% Executive Assistant support
• On the workplace side, you'll ensure the London office is high‑performing, operationally excellent, and a place people genuinely want to be
• On the EA side, you'll be a trusted partner to a senior leader — managing their time, travel, and priorities with precision and discretion
• This role sits within Faire's global Workplace, Employee Experience & Procurement team. We operate as one integrated team with a shared purpose: reduce friction, build trust, and scale connection and impact across Faire
• You'll be connected to a global network of workplace professionals and supported by clear systems, while owning your market with meaningful autonomy
• Own the daily operations of the London office — safe, clean, organized, and fully functional at all times
• Serve as the primary liaison to building management for facilities, maintenance, and escalations
• Maintain office documentation, SOPs, and operational playbooks aligned with global standards
• Triage and resolve workplace requests (Jira, Slack, email) with urgency and follow‑through
• Manage all workplace vendors (janitorial, catering, snacks, plant services, AV, etc.), holding partners accountable to defined quality and service standards
• Own the London workplace budget — track actuals vs. plan, manage POs, and make smart tradeoffs to maintain experience quality within cost targets
• Partner with Procurement and global Workplace leadership on vendor strategy, efficiency, and spend governance
• Plan and execute quarterly signature events, customer visits, and the annual end‑of‑year celebration in London
• Create inclusive, well‑executed experiences that strengthen employee connection and reflect Faire's culture
• Partner with the global Employee Experience & DEIB team on event objectives and themes; you own the how and the where
• Manage complex, cross‑timezone calendar for Faire's Regional GM for EMEA — prioritizing with judgment, not just logistics
• Plan and coordinate team onsite, including strategic framing and logistics
• Book travel and manage expenses accurately and efficiently
• Prepare agendas for International Leads meetings and All Hands
• Track priorities and proactively surface what needs the leader's attention
• Anticipate needs, solve problems ahead of time, and maintain clear, responsive communication with the broader EA and leadership network
• What Success Looks Like:
• The London office runs smoothly and predictably — employees experience it as productive, welcoming, and worth showing up to
• Vendors perform consistently; issues are caught early and resolved without drama
• The workplace budget is managed responsibly and transparently, with clear ROI on spend decisions
• The Regional GM feels genuinely supported — their time is protected and their priorities are reflected in how their schedule runs
• Events are well‑executed, on‑brand, and land well with employees and customers alike
• London feels connected to Faire globally, not like a satellite office running on its own

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