Manager of Change Management

Job Description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

We’re seeking an experienced leader to be a Manager of Change Management, reporting to the Group Head of Change Management, within Global Service & Reliability. You are part of Global Service & Reliability leadership teams, working in partnership with Group Technology and Group Product functions, ensuring protection of an excellent customer experience.

Two days a week onsite in Livingston, Leeds or London, Osterley office. Hybrid working approach.

What you'll do

• You will support Technology & Product teams, as well as external suppliers to implement highly reliable platform services, with adequate environments and pipelines for change delivery.
• Whilst driving better Change Management across all operational teams, you will be responsible for the management of all change, operating a world‑class process for safe delivery, clear communications, and great collaboration across technical and business teams, as well as our suppliers.
• You will ensure an effective level of communication and visibility for Sky's Leadership, allowing them to understand the impact and status of change related risk.
• You will contribute to the development of a centre of expertise for Sky change and continuous improvement and lead the development of these capabilities and mindsets across the organisation.
• You will contribute to the definition of vision, priorities and requirements for service reliability and process improvements around Change Delivery.
• You will contribute to the delivery of continuous learning and improvement, mitigating future change and release risks to our services.

What you'll bring

• Proven people leadership experience, with the ability to set a clear operational vision, define objectives, and motivate high‑performing teams, fostering a strong culture of collaboration across the Sky Group, including leading virtual teams in a high‑profile, fast‑paced, multi‑country environment.
• Demonstrable experience delivering service excellence while managing competing priorities, addressing immediate risks, and handling multiple complex situations simultaneously in a Service Reliability or Service Operations environment.
• Strong technical capability, with comfort working across a wide range of technologies and a deep understanding of complex architectures and platforms underpinning large‑scale services, including DevOps, Agile and SRE practices.
• Deep understanding of Service Management methodologies, including Change, Incident and Problem Management, Service Introduction and Service Assurance, with ITIL Foundation certification considered mandatory.
• Significant stakeholder management and communication experience, with the credibility to build trust and effective working relationships at all levels, influence and lead diverse groups, and provide the right information to stakeholders and customers at the right time in a proactive, forward‑thinking and innovative way.
• Strong customer and service focus, combined with proven reporting and innovation capability, including extracting and manipulating data to identify trends and improvement opportunities, presenting insights to key stakeholders, and driving innovations that materially improve the efficiency and effectiveness of an ITIL function.

Team overview

Group Service Management

Our Group Service Management team makes sure all our services are top‑notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.

The Team currently comprises 1 Manager, 5 Managers (UK and ITA), 6 UK based Senior Analysts and 1 Analyst and 4 CIEC (Chennai) Senior Analysts.

The rewards

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Osterley:
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inventive, forward‑thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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