Director of Customer Experience & Service Transformation

Plymouth City Council is seeking a Service Director for Customer Services to define and implement a comprehensive customer service strategy. This pivotal role involves leading a large portfolio, driving service improvements, and instilling a customer-focused culture across the organization. The candidate should have proven experience at a Chief Officer level, showcasing deep understanding of customer service dynamics and the ability to leverage data for enhanced customer experiences. The role requires a minimum office presence of 3 to 4 days a week, ensuring collaboration and visibility among teams. #J-18808-Ljbffr