Because we strive to put people first. Culture, our way. Technology at Primark. What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
What You’ll Do as a Technology Business Partner – Global Business Services
- Single Technology Contact for GBS (Primark & Partner): act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations.
- Relationship & Stakeholder Management: build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark’s technology strategy and standards.
- GBS Technology Enablement Lead: lead and support the onboarding and technology enablement of GBS capabilities—including new services, processes, and teams—ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams.
- Issue, Risk & Dependency Management: own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and escalate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs.
- Project & Change Delivery Oversight: partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go‑live transitions.
- Continuous Improvement, Governance & Strategic Reporting: identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Lifestyle perks include healthcare, pension, and a potential bonus. 27 days of leave, plus bank holidays, and the option to buy five more days. Tax Saver tickets, fitness centre access, and a subsidised cafeteria are also available.
What You’ll Bring
- Technology Partnership & Global Experience: proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments.
- Technology & Service Management Expertise: strong understanding of enterprise and operational technology landscapes—including applications, infrastructure, reporting, and service management—along with exposure to ITIL, Agile, or other structured delivery methodologies.
- Cross‑Functional & Supplier Management: demonstrated ability to manage cross-functional teams and third‑party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi‑geography operating models.
- Stakeholder Engagement & Communication: excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams.
- Autonomy, Problem‑Solving & Decision‑Making: strong analytical, problem‑solving, and decision‑making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast‑paced environment.
- Enterprise Platform Knowledge: working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large‑scale business systems.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business with over 80,000 colleagues and more than 440 stores in 17 countries today. Our values run through everything we do – we’re caring, dynamic, and succeed together.
If you need any reasonable adjustments or have an accessibility request during your recruitment journey – such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology – please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference verification, and for some roles, criminal and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
Primark promotes equal employment opportunity and seeks to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Primark”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436861885__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=424” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Reading” } } }Because we strive to put people first. Culture, our way. Technology at Primark. What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
What You’ll Do as a Technology Business Partner – Global Business Services
- Single Technology Contact for GBS (Primark & Partner): act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations.
- Relationship & Stakeholder Management: build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark’s technology strategy and standards.
- GBS Technology Enablement Lead: lead and support the onboarding and technology enablement of GBS capabilities—including new services, processes, and teams—ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams.
- Issue, Risk & Dependency Management: own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and escalate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs.
- Project & Change Delivery Oversight: partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go‑live transitions.
- Continuous Improvement, Governance & Strategic Reporting: identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Lifestyle perks include healthcare, pension, and a potential bonus. 27 days of leave, plus bank holidays, and the option to buy five more days. Tax Saver tickets, fitness centre access, and a subsidised cafeteria are also available.
What You’ll Bring
- Technology Partnership & Global Experience: proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments.
- Technology & Service Management Expertise: strong understanding of enterprise and operational technology landscapes—including applications, infrastructure, reporting, and service management—along with exposure to ITIL, Agile, or other structured delivery methodologies.
- Cross‑Functional & Supplier Management: demonstrated ability to manage cross-functional teams and third‑party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi‑geography operating models.
- Stakeholder Engagement & Communication: excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams.
- Autonomy, Problem‑Solving & Decision‑Making: strong analytical, problem‑solving, and decision‑making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast‑paced environment.
- Enterprise Platform Knowledge: working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large‑scale business systems.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business with over 80,000 colleagues and more than 440 stores in 17 countries today. Our values run through everything we do – we’re caring, dynamic, and succeed together.
If you need any reasonable adjustments or have an accessibility request during your recruitment journey – such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology – please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference verification, and for some roles, criminal and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
Primark promotes equal employment opportunity and seeks to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
#J-18808-Ljbffr…