Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression.
Due to an increase in upcoming projects, there is now a need for a Technical Services Manager to join this highly successful and forward-thinking organisation.
We are looking for a Technical Services Manager who wants to work in a diverse role where no two days are the same.
Responsibilities
- Oversee day-to-day technical operations at the site, including installation, maintenance, and testing.
- Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations. Ensuring engineers are trained and competent and manage the Training Matrix to identify additional training needs.
- Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations.
- Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, such as those requiring visit re-planning.
- Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership.
- Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.
- Manage site-specific budgets, equipment, and resources to optimise operational efficiency.
- Oversee statutory inspections and compliance.
- Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity.
- Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI's and implements corrective procedures when at risk of failures. Interface with and manage both the Supplier's own Contractors and the Customer's third-party contractors. Conduct audits to confirm service levels and performance aligns with contractual requirements.
- Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans; Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements; Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient.
- Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients. Attend meetings with the Customer and provide technical support; manage action plans and innovation initiatives.
Qualifications
- Experience working within critical environments, particularly in technical assurance roles.
- Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
- Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
- Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.
- Expertise in technical assurance and risk management within critical settings.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work under pressure and manage competing priorities.
- Commitment to continuous professional development and staying abreast of industry advancements.
If you feel you have the necessary skills set and experience to perform this Technical Services Manager role, and you are interested in an opportunity offering unparalleled career development, please apply now
#J-18808-Ljbffr