We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products – we want to solve problems and change lives through Monzo.
Location: London, Cardiff or Remote (UK)
Base Salary: £40,400 to £51,050 + Benefits
Role: Senior WFM Analyst – 9‑month fixed‑term contract
Reporting: WFM Service Manager
Key Responsibilities
- Prepare clear, concise, and actionable executive‑level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
- Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders. Use Google Sheets and Looker to create visualisations and reports; basic knowledge of BigQuery is a bonus.
- Create and review shift offerings to support business growth and improve our flexible working employee rating.
- Show the operational impact of supply and demand for potential changes to shift patterns across all required domains.
- Work closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors.
- Ensure holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality.
- Deep‑diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain.
- Manage mappings, service goals, and overall Verint backend configuration and setup.
- Collaborate with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.
Required Experience & Skills
- Demonstrable experience in workforce management, ideally in a fast‑paced, high‑growth environment (e.g., technology, customer support, operations).
- Expertise in WFM software and tools, with Verint experience preferred.
- Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
- Experience presenting complex data to executive leadership and influencing decision‑making through clear, strategic communication.
- Excellent analytical skills with the ability to synthesize data, identify trends, and translate insights into actionable strategies.
- Bonus: familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning.
- Ability to work autonomously, manage multiple priorities, and thrive in a dynamic environment.
What’s In It For You
Base Salary: £40,400 – £51,050 + Benefits
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses and conferences.
Work‑from‑home setup: all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup.
Plus lots more! Read our full list of benefits.
Equal Opportunities
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Monzo Bank”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436862885__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products – we want to solve problems and change lives through Monzo.
Location: London, Cardiff or Remote (UK)
Base Salary: £40,400 to £51,050 + Benefits
Role: Senior WFM Analyst – 9‑month fixed‑term contract
Reporting: WFM Service Manager
Key Responsibilities
- Prepare clear, concise, and actionable executive‑level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
- Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders. Use Google Sheets and Looker to create visualisations and reports; basic knowledge of BigQuery is a bonus.
- Create and review shift offerings to support business growth and improve our flexible working employee rating.
- Show the operational impact of supply and demand for potential changes to shift patterns across all required domains.
- Work closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors.
- Ensure holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality.
- Deep‑diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain.
- Manage mappings, service goals, and overall Verint backend configuration and setup.
- Collaborate with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.
Required Experience & Skills
- Demonstrable experience in workforce management, ideally in a fast‑paced, high‑growth environment (e.g., technology, customer support, operations).
- Expertise in WFM software and tools, with Verint experience preferred.
- Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
- Experience presenting complex data to executive leadership and influencing decision‑making through clear, strategic communication.
- Excellent analytical skills with the ability to synthesize data, identify trends, and translate insights into actionable strategies.
- Bonus: familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning.
- Ability to work autonomously, manage multiple priorities, and thrive in a dynamic environment.
What’s In It For You
Base Salary: £40,400 – £51,050 + Benefits
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses and conferences.
Work‑from‑home setup: all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup.
Plus lots more! Read our full list of benefits.
Equal Opportunities
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.
#J-18808-Ljbffr…