Company: Marsveterinary
Location: London
Posted: May 20th, 2026
12–15+ years of experience in Sales for a CPG company, including previous position as Market Sales Director
Experience developing high‑performing sales organizations and building long‑lasting customer relationship fostering mutual value creation
Proven understanding of customer engagement models, Joint Business Planning, and selling approaches in complex retail environments
Strong leadership skills, able to partner and influence other stakeholders to actively drive excellence in customer experience for Mars Pet Nutrition
Pragmatic change agent, with natural appetite for identifying & developing talent
Skilled in challenging and influencing organizational practices, with the ability to advocate for necessary changes to optimize business processes
Proven track record of driving cultural change and elevating customer‑centric mindsets across geographies and leadership levels.
Exposure to digital tools, CRM systems, or customer analytics platforms supporting engagement excellence preferred.
Build and develop customer‑centric methodology and standards to drive high‑impact Customer experience and activation across Operating Entities, grounded in deep understanding of customer dynamics
Set customer engagement methodology and standards from GM to KAM / Field force levels (e.g., top customer moments), ensuring full consistency with Global strategic customer & channel management
Institutionalize Joint Business Planning standards as the backbone of strategic partnerships and foster sharing of best engagement practices across Operating Entities
Define and govern the long‑term Customer Experience capability roadmap, including digital enablement
Partner with Digital teams to define & deploy standard customer toolkits (account performance packs, proposal templates, objection handling guides)
Drive change management and ensure methodology and standards are embedded into local routines
Foster a customer‑centric culture and elevate engagement discipline across Operating Entities
Challenge & coach Operating Entities and Top Markets on their customer engagement plans to continously strengthen Customer experience, in partnership with GMs / Sales Directors
Establish a robust governance model to steer Customer experience across the organization
Define associated performance framework, with clear standardized KPIs to measure impact and discipline, cascaded from Global to Markets
Set enterprise‑level annual targets for customer engagement levels and JBP quality
Drive governance to track (i) adoption of best‑In‑class methodologies & standards, and (ii) impact on Customer experience
Provide regular visibility to leadership on progress, impact, key risks, and decision/escalation topics within scope
Define capability model for customer‑facing roles & own competency framework, certification & coaching routines
Partner with HR to set talent pipeline requirements for priority accounts, identify high‑potential Sales individuals and actively manage & develop talent pool across the Sales organization
Establish global capability development programs aligned to global customer experience priorities
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in‑house Mars University.
An industry competitive salary and benefits package, including company bonus.
Optimizes Work Processes; Strategic Mindset; Ensures Accountability; Communicates Effectively; Builds Networks; Persuades; Manages Complexity; Customer Focus
#J-18808-Ljbffr