Fintech Service Delivery Lead: Customer Success & SLA

Runtime Group Ltd is seeking a highly experienced Service Delivery Manager to oversee the customer service life-cycle. The role involves taking ownership of service delivery, ensuring high-quality customer experiences, and collaborating with internal teams to support client operational objectives. A background in Service Delivery Management within the fintech or financial services sector is preferred. Responsibilities include monitoring service metrics, escalating issues, and driving continuous improvement while ensuring SLA compliance. #J-18808-Ljbffr