Customer Success Lead: Tech Support & Escalations

Cloudfy in Leicester seeks a Technical Support & Customer Team Leader to oversee Tier 1 and Tier 2 client relations, ensuring smooth support operations. The ideal candidate will have a background in customer success within a B2B SaaS environment and will not only resolve customer inquiries but also assist in guiding a small support team. This position offers a hybrid work model, with on-site presence required four days a week. Cloudfy provides excellent benefits including unlimited holiday and a private health plan. #J-18808-Ljbffr