Customer Service Assistant

About us

Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.

With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

About your new role

Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. We are a modern, innovative and exciting Building Society and wed love for you to join us.

Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customers expectations.

If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.

About The Role

• Ensure that branch / till is opened on time, ready to serve our customers at opening time.
• Accurate completion of Cash receipts and withdrawals.
• Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
• Accurate account opening with minimal errors, seeking support from colleagues where required.
• Effective face to face, digital and telephone communication with customers and Head Office Departments ensuring that all appropriate information is gathered / explained to ensure good outcomes for customers.
• Supervised use of till 1, ensuring all cash is appropriately managed and banking accurately completed in line with cash handling procedures.
• Supervised production of letters to customers where required (e.g return of passbooks, issue of receipts).
• Accurately Scanning all end of day documents.
• Identify Vulnerable Customers and ensure they are given adequate support, seeking support from Manager / colleagues where required.

Required Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least 2 continuous years work experience in a customer facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
• Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.

Desired Criteria

• A minimum of 12 months experience working within a bank or building society branch environment.

Skills Needed

Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs

About The Company

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.

We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.

We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members lives.

We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits

We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.

We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.

Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise

Salary

Not disclosed

Skills:
Answering Customer Questi Establishing Rapport With Ability to Use Positive L Data Entry and Basic Comp Ability to Identify and A

Benefits:
Health insurance Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Employee development programs

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