Scheduler

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Scheduler”, “description”: “Job DescriptionJob Purpose To perform a variety of duties in the coordination of scheduling and invoicing services for clients and the coordination and processing of billable hours and expenses of our Care Professionals, whilst providing the highest quality of service to clients.The Role Experience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics. Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. Highly resilient and positive with excellent communication skills. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. Team player with strong interpersonal skills with the ability to build rapport quickly. Excellent attention to detail with the ability to multi-task. Logical and analytical with the ability to work on own initiative and meet strict deadlines. Good customer service skills as the role involves close liaison with Clients and Care Professionals. Excellent telephone manner.Experience of managing payroll, office expenses or financial responsibilities. Adapting to ChangePlanning & OrganisingResilienceDriving ResultsCustomer Service InfluencingTeamwork &CollaborationCommunication & Relationship ManagementAgile LearnerQualificationsEssential Criteria Experience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics. Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. Highly resilient and positive with excellent communication skills. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. Team player with strong interpersonal skills with the ability to build rapport quickly. Excellent attention to detail with the ability to multi-task. Logical and analytical with the ability to work on own initiative and meet strict deadlines. Good customer service skills as the role involves close liaison with Clients and Care Professionals. Excellent telephone manner.Experience of managing payroll, office expenses or financial responsibilities. Role Specific Competencies Builds efficient, accurate schedules balancing client needs, travel time and staff availabilityPrioritises competing demands and manages frequent changes calmlyMaintains clear, accurate records and documentationCommunication & Relationship ManagementCommunicates clearly and professionally with clients, families and Care ProfessionalsBuilds trust and rapport quickly across a wide range of peopleHandles sensitive conversations with empathy and professionalismCustomer Service FocusUnderstands the importance of continuity of care and client satisfactionResponds promptly and positively to enquiries and concernsDemonstrates a proactive approach to resolving issuesProblem Solving & Decision MakingQuickly identifies scheduling gaps or risks and implements solutionsUses sound judgement when reallocating care or managing last-minute changesThinks logically and analytically under pressureResilience & AdaptabilityThrives in a fast-paced, reactive environmentRemains calm and focused during unexpected changes or staff shortagesMaintains a positive and solutions-focused mindsetAttention to Detail & AccuracyEnsures schedules are accurate and compliantMaintains high standards of data entry and record keepingMinimises errors through thorough checking and verificationTeamwork & CollaborationWorks closely with recruitment, care and office teamsShares information effectively to ensure continuity of serviceContributes positively to team culture and shared goalsDesired Competencies (Advantageous)Workforce Planning AwarenessUnderstands capacity planning and workforce utilisationAnticipates future staffing needs based on growth trendsKnowledge of Home Care EnvironmentUnderstanding of domiciliary care, continuity of care and safeguarding principlesAwareness of regulatory expectations and best practice in care deliverySystems & Technology ConfidenceExperience using scheduling/rostering systemsComfortable learning new digital tools and improving processesContinuous Improvement MindsetLooks for opportunities to improve scheduling efficiency and client experienceOpen to feedback and committed to professional developmentInitiative & OwnershipTakes responsibility for resolving issues through to completionProactively identifies risks before they escalateAdditional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.  Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level. “, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Home Instead”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436891487__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=670” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Exeter” } } }