Excellent opportunity for Deskside Support Engineers to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities :
- Hardware and software troubleshooting (laptops, desktops, peripherals, device setup, repairs).
- provide On-site support (non-remote) Ability to work physically on-site and resolve issues in person.
- provide Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
- Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
- Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
- Troubleshooting & problem-solving – Quick diagnosis and resolution of technical issues.
Key Skills and Experience:
- Strong hands-on hardware experience (laptops, desktops, peripherals, device setup, repairs).
- On-site support experience (non-remote) Ability to work physically on-site and resolve issues in person.
- Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
- Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
- Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
- Troubleshooting & problem-solving skills – Quick diagnosis and resolution of technical issues.
- Strong communication skills Clear updates to users, team, and management.
Excellent opportunity for Deskside Support Engineers to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities :
- Hardware and software troubleshooting (laptops, desktops, peripherals, device setup, repairs).
- provide On-site support (non-remote) Ability to work physically on-site and resolve issues in person.
- provide Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
- Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
- Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
- Troubleshooting & problem-solving – Quick diagnosis and resolution of technical issues.
Key Skills and Experience:
- Strong hands-on hardware experience (laptops, desktops, peripherals, device setup, repairs).
- On-site support experience (non-remote) Ability to work physically on-site and resolve issues in person.
- Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
- Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
- Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
- Troubleshooting & problem-solving skills – Quick diagnosis and resolution of technical issues.
- Strong communication skills Clear updates to users, team, and management.
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