Head of Customer Care & Transformation

Transport for Greater Manchester is seeking a Head of Customer Care to lead their customer service operations across the Bee Network. This senior leadership role requires experience in delivering high-quality services, focusing on empathy and continuous improvement.

The successful candidate will manage a large team, set strategic goals, and ensure service quality while driving transformation initiatives. A salary of £75,370 per annum and numerous benefits are offered in a supportive environment.

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