ServiceNow Technical Architect

ServiceNow Technical Architect

Location: UK – Mobile England | Job-ID: 217467 | Contract type: Standard | Business Unit: ServiceNow

Our ServiceNow Technical Architects act as the technical design authority for complex ServiceNow solutions, ensuring customer requirements are translated into scalable, secure, and sustainable platform architectures.

What you’ll do

• Design and govern high quality ServiceNow solutions aligned to business processes and platform best practices.
• Translate business and functional requirements into robust technical architectures and implementation designs.
• Provide architectural governance, identifying and mitigating technical and delivery risks early.
• Act as a trusted technical partner to customers, communicating complex technical concepts clearly to technical and nontechnical stakeholders.
• Represent the ServiceNow Centre of Excellence in customer facing and internal engagements across the ServiceNow product portfolio.
• Ensure adherence to coding, design, and delivery standards, producing appropriate technical documentation and handover materials.
• Support system testing and UAT, and drive improvements in application performance, stability, and maintainability.
• Escalate delivery risks and issues in line with organisational processes to ensure successful outcomes.
• Work collaboratively across all ServiceNow CoE teams, contributing to shared standards, best practice, and continuous improvement.

Depending on experience, you will also:

• Provide technical leadership and mentoring to consultants across the Centre of Excellence.
• Act as technical lead for medium to largescale solutions, ensuring designs meet customer requirements and deliver expected outcomes.
• Serve as a role model for technical excellence and professional behaviour, promoting consistent engineering standards.

What you’ll need

• Experience of working with HRSD, SPM, GRC and IRM.
• 5–8+ years’ experience delivering ServiceNow solutions, including acting in a technical or architectural role.
• Proven expertise across the ServiceNow platform, including architecture, data model, APIs, development tools, and implementation patterns.
• Architecture Excellence (ArchX) and/or Certified Technical Architect (CTA) accreditation.
• Robust understanding of ServiceNow platform best practices and architectural governance.
• Demonstrable customer facing skills with the ability to communicate complex technical issues clearly and confidently.
• Experience providing technical leadership, mentoring, and design assurance within delivery teams
• Experience working across Agile and Waterfall delivery methodologies.
• Self‑managing, collaborative, and committed to continuous learning and knowledge sharing within the Centre of Excellence.

Additional information

• Country: UK
• Location: Flexible, travel to customer sites as required
• Hours: 37.5
• Role Type: Permanent

#J-18808-Ljbffr…