Job Title: CRM Consultant
Location: Remote (Europe-based with UK working hours)
Salary: £35,000 – £50,000
The Company
We are working with a fast-growing CRM and retention marketing agency that helps brands build stronger, long-term relationships with their customers through data-driven lifecycle marketing strategies.
Part of a wider marketing group, the agency partners with ambitious brands across multiple sectors, delivering CRM campaigns focused on customer retention, engagement, and lifetime value growth.
This is an excellent opportunity for someone looking to step into a role with genuine autonomy, strategic input, and direct exposure to client decision-makers within a collaborative and growing business.
Roles & Responsibilities
As a CRM Consultant, you will take ownership of client CRM activity from strategy through to execution and optimisation, working closely with clients to deliver high-performing retention campaigns.
Key responsibilities include:
- Developing and executing CRM campaigns across email, automation, and retention channels
- Building, testing, and optimising automated customer journeys within Klaviyo
- Creating conversion-focused email copy and supporting the design of engaging templates
- Managing campaign planning, segmentation, scheduling, and deployment
- Analysing campaign performance data and presenting insights and recommendations to clients
- Collaborating with clients on CRM strategy, creative direction, and performance improvements
- Exploring additional retention channels such as SMS and push notifications
- Using AI and automation tools to improve workflows, efficiency, and creative output
- Managing multiple client accounts and ensuring campaigns are delivered on time and to a high standard
Skills & Experience
- Previous experience delivering CRM or email marketing campaigns with measurable results
- Strong understanding of customer lifecycle marketing and retention strategies
- Excellent written and verbal communication skills
- Strong copywriting skills with an eye for effective email design and user engagement
- Hands-on experience using Klaviyo is essential
- Strong organisational skills and the ability to manage multiple projects simultaneously
- Proactive, curious mindset with an interest in automation and AI-driven marketing tools
Desirable experience:
- Experience with SMS marketing, push notifications, or mobile CRM channels
- Agency-side experience managing multiple client accounts
Company Benefits
- Fully remote working model with flexible hours
- Direct exposure to senior leadership and strategic projects
- Fast progression opportunities within a growing agency environment
- Ongoing learning and professional development support
- Regular team socials and in-person meetups
- Company pension scheme
JOB ID: #3596028
”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Herd Digital”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436971690__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Job Title: CRM Consultant
Location: Remote (Europe-based with UK working hours)
Salary: £35,000 – £50,000
The Company
We are working with a fast-growing CRM and retention marketing agency that helps brands build stronger, long-term relationships with their customers through data-driven lifecycle marketing strategies.
Part of a wider marketing group, the agency partners with ambitious brands across multiple sectors, delivering CRM campaigns focused on customer retention, engagement, and lifetime value growth.
This is an excellent opportunity for someone looking to step into a role with genuine autonomy, strategic input, and direct exposure to client decision-makers within a collaborative and growing business.
Roles & Responsibilities
As a CRM Consultant, you will take ownership of client CRM activity from strategy through to execution and optimisation, working closely with clients to deliver high-performing retention campaigns.
Key responsibilities include:
- Developing and executing CRM campaigns across email, automation, and retention channels
- Building, testing, and optimising automated customer journeys within Klaviyo
- Creating conversion-focused email copy and supporting the design of engaging templates
- Managing campaign planning, segmentation, scheduling, and deployment
- Analysing campaign performance data and presenting insights and recommendations to clients
- Collaborating with clients on CRM strategy, creative direction, and performance improvements
- Exploring additional retention channels such as SMS and push notifications
- Using AI and automation tools to improve workflows, efficiency, and creative output
- Managing multiple client accounts and ensuring campaigns are delivered on time and to a high standard
Skills & Experience
- Previous experience delivering CRM or email marketing campaigns with measurable results
- Strong understanding of customer lifecycle marketing and retention strategies
- Excellent written and verbal communication skills
- Strong copywriting skills with an eye for effective email design and user engagement
- Hands-on experience using Klaviyo is essential
- Strong organisational skills and the ability to manage multiple projects simultaneously
- Proactive, curious mindset with an interest in automation and AI-driven marketing tools
Desirable experience:
- Experience with SMS marketing, push notifications, or mobile CRM channels
- Agency-side experience managing multiple client accounts
Company Benefits
- Fully remote working model with flexible hours
- Direct exposure to senior leadership and strategic projects
- Fast progression opportunities within a growing agency environment
- Ongoing learning and professional development support
- Regular team socials and in-person meetups
- Company pension scheme
JOB ID: #3596028
…