Welcome
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Rewards
- Competitive annual salary
- Free and healthy meals when on duty
- Grow your career – Personal Development programmes designed to support you at every step of your career
- Make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Free parking
- Subsidised taxi scheme
- Guest Experience Day after successfully passing probation
- Tickets to cricket events held at the venue
What will I be doing?
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our owners and key stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in rooms, meeting space, outlets or other revenue departments. Drivcing overall FMS results gaining an unfair share through a disciplined execution of commercial activities.
A Commercial Director will lead, coach, develop, recruit and retain future talents. They will manage performance, develop and evaluate the commercial team members on the agreed KPIs, whilst working effectively as part of a 4D structure on property.
- Directly accountable for driving the top‑line budget and forecast by implementing a commercial strategy and business plan through to execution using Hilton Commercial Focus process and all available business tools and intelligence. Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited to: all rooms, GC&E, F&B, leisure and spa with control on cost of sale, route to market, channel shift and marketing/eCommerce opportunities.
- Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
- Ensure business review guidelines (current to + 5 years) and all pricing & rate quotation strategies are in place to maximise all pricing components of sales and catering opportunities and achieve positive group market share.
- Support various on‑property, RDOS’s and area marketing teams in coordinating hotel‑level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
- Support the Cluster Revenue Managers, on‑property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
- Develop and maintain strong relationships with all stakeholders, owners, hotel teams and Hilton matrix support teams to ensure commercial benefits of the hotel.
- Liaise with VP of Operations, present commercial strategies to regional team and key stakeholders.
- Consistently conform to Hilton brand standards and corporate identity and utilise all communication tools (under the guidance of regional marketing and BPS).
- Keep in touch with market trends and review/amend strategies accordingly in line with evolving market conditions.
- Participate in the leadership activity of the hotel and region.
What are we looking for?
- Minimum of 3+ years previous experience as commercial director / manager
- Located within 1 hour commute to the hotel
- Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
- 3+ years experience working in a collaborative/matrixed environment
- 3+ years working with departmental financial data to make strategic/tactical decisions
- 3+ years of experience evaluating and identifying business opportunities for a business
- At least 3 years of experience managing a sales or commercial team
- Fluent in English
- Experience in multiple disciplines with knowledge of marketing, e‑commerce and finance
- Local language, strong attribute to have
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.
Work Location
Hilton Southampton – Utilita Bowl
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Rewards
- Competitive annual salary
- Free and healthy meals when on duty
- Grow your career – Personal Development programmes designed to support you at every step of your career
- Make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Free parking
- Subsidised taxi scheme
- Guest Experience Day after successfully passing probation
- Tickets to cricket events held at the venue
What will I be doing?
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our owners and key stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in rooms, meeting space, outlets or other revenue departments. Drivcing overall FMS results gaining an unfair share through a disciplined execution of commercial activities.
A Commercial Director will lead, coach, develop, recruit and retain future talents. They will manage performance, develop and evaluate the commercial team members on the agreed KPIs, whilst working effectively as part of a 4D structure on property.
- Directly accountable for driving the top‑line budget and forecast by implementing a commercial strategy and business plan through to execution using Hilton Commercial Focus process and all available business tools and intelligence. Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited to: all rooms, GC&E, F&B, leisure and spa with control on cost of sale, route to market, channel shift and marketing/eCommerce opportunities.
- Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
- Ensure business review guidelines (current to + 5 years) and all pricing & rate quotation strategies are in place to maximise all pricing components of sales and catering opportunities and achieve positive group market share.
- Support various on‑property, RDOS’s and area marketing teams in coordinating hotel‑level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
- Support the Cluster Revenue Managers, on‑property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
- Develop and maintain strong relationships with all stakeholders, owners, hotel teams and Hilton matrix support teams to ensure commercial benefits of the hotel.
- Liaise with VP of Operations, present commercial strategies to regional team and key stakeholders.
- Consistently conform to Hilton brand standards and corporate identity and utilise all communication tools (under the guidance of regional marketing and BPS).
- Keep in touch with market trends and review/amend strategies accordingly in line with evolving market conditions.
- Participate in the leadership activity of the hotel and region.
What are we looking for?
- Minimum of 3+ years previous experience as commercial director / manager
- Located within 1 hour commute to the hotel
- Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
- 3+ years experience working in a collaborative/matrixed environment
- 3+ years working with departmental financial data to make strategic/tactical decisions
- 3+ years of experience evaluating and identifying business opportunities for a business
- At least 3 years of experience managing a sales or commercial team
- Fluent in English
- Experience in multiple disciplines with knowledge of marketing, e‑commerce and finance
- Local language, strong attribute to have
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.
Work Location
Hilton Southampton – Utilita Bowl
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
#J-18808-Ljbffr…