ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people’s lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job Overview
East London NHS Foundation Trust is seeking an outstanding, values-led senior leader to take on the role of Director of Quality as a 12-month internal development opportunity.
This is an exciting opportunity for an experienced internal leader who is ready to broaden their Trust-wide leadership contribution and develop their capability in senior quality leadership. The role has been created as part of a revised phased approach following two unsuccessful rounds of recruitment to the substantive Chief Quality Officer post.
The Director of Quality is a director-level VSM role and is not an Executive Director or voting Board role. The post holder will be line managed by the Chief Executive Officer for support, sponsorship and development, with Board-level professional accountability through the Chief Medical Officer and the Chief Nurse. The post holder will attend Board and relevant Committees as required in support of the portfolio, but will not hold executive standing or collective Board accountability.
Main duties of the job
- Quality assurance;
- Patient safety;
- Regulatory readiness;
- Board assurance; and the continued embedding of improvement as a way of working.
The role has been deliberately reshaped to provide a clear and credible development step. In contrast to the previously advertised substantive CQO role, it does not include responsibility for strategy and planning, performance, data and analytics, SIRO, or communications and engagement.
We are looking for a leader who understands that senior quality leadership is broader than quality improvement alone, and who can bring together assurance, governance, patient safety, learning and improvement in a way that gives confidence to staff, service users, senior leaders and the Board.
Development support
- executive coaching;
- mentoring from an experienced executive leader;
- supported exposure to Board and Committee working;
- development in quality governance, assurance and regulatory leadership;
- opportunities to lead key Trust-wide quality priorities; and
- structured review and feedback throughout the placement.
Who Should Apply
We are particularly keen to hear from deputy-level clinical leaders, senior Nursing leaders, Medical leaders, senior allied health professional leaders, senior care professional leaders, and other senior leaders with relevant experience who are ready for a broader Trust-wide director-level leadership opportunity.
- significant senior leadership experience in a complex healthcare environment;
- credibility with clinical, operational and corporate colleagues;
- experience across some combination of quality governance, quality assurance, patient safety, improvement or regulatory readiness;
- the ability to work confidently in senior governance settings and contribute to Board- and Committee-facing work;
- a strong commitment to co-production, inclusion and reducing inequalities; and
- the potential and readiness to continue developing towards future executive quality leadership roles.
Professional registration in a clinical, care professional or allied health profession is desirable, but we welcome interest from a broad range of senior leaders with relevant experience.
Person Specification
Qualifications / Professional Background
- Degree level education or equivalent level of professional knowledge and experience.
- Evidence of continuing professional and leadership development.
- Postgraduate qualification or equivalent advanced development in leadership, quality, governance, patient safety or a related field.
Desirable criteria
- Professional registration in a clinical, care professional or allied health profession.
- Additional formal development in quality improvement, patient safety, coaching, leadership or governance.
Experience
Essential criteria
- Significant experience in a senior nursing, medical, allied health professional, care professional, operational or corporate leadership role within healthcare.
- Experience of leading across professional and organisational boundaries in a complex healthcare setting.
- Experience of contributing to quality leadership at senior level, including some combination of quality governance, quality assurance, patient safety, improvement, and/or regulatory readiness.
- Experience of working with or presenting to senior leadership groups, executive teams, Boards or Board Committees.
- Experience of leading change across teams or services in a large and complex organisation
- Experience of working in partnership with service users, carers and colleagues to improve services.
Desirable criteria
- Experience in mental health, community health, learning disability, primary care or social care settings.
- Experience of CQC preparation, inspection or response.
- Experience of patient safety leadership or oversight.
- Experience of committee leadership or active participation in senior governance forums
- Experience of quality improvement methods and their practical application in service settings
Knowledge
Essential Criteria
- Sound understanding of the breadth of quality leadership in healthcare, including quality governance, patient safety, assurance, regulatory readiness, service user experience, improvement and equity.
- Understanding of the distinction between quality improvement as a method and quality leadership as a wider senior leadership responsibility.
- Knowledge of clinical governance, risk management, learning systems, assurance processes and regulatory expectations within the NHS.
- Understanding of how quality information should be interpreted and used to support assurance, oversight and decision-making in senior governance settings.
Desirable criteria
- Knowledge of quality accounts, Board assurance processes and Committee reporting.
- Knowledge of current national policy and best practice in patient safety, quality governance and quality improvement.
- Understanding of system working across provider, commissioner and wider partner relationships.
Skills And Attributes
Essential criteria
- Credible, compassionate and inclusive leadership style.
- Ability to operate confidently at senior director level in a complex organisation.
- Strong communication skills, including the ability to present complex quality and safety issues clearly to senior audiences.
- Commitment to learning, reflection and personal development.
Desirable criteria
- Experience of teaching, coaching, facilitation or developing others.
- Ability to represent the Trust credibly in external quality, safety or improvement forums.
- Potential and readiness to develop further towards future executive quality leadership roles.
Key terms
- Internal only;
- 12-month development opportunity;
- VSM level 2 Band (TBC); or Medical and Dental terms with an appropriate management allowance where applicable;
- line managed by the Chief Executive Officer; and
- professionally accountable to the Chief Medical Officer and the Chief Nurse.
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