Area Operations Manager (Water)

Area Operations Manager

We are looking for an Area Operations Manager to join Thames Water on a full‑time, permanent basis.

Key Responsibilities

• Ensure all operational activity involving Thames Water and third‑party contractors is carried out safely and efficiently.
• Accountable for operational and financial performance, with a budget of up to £5 m and around 1 million customers.
• Monitor and manage risk, both operational and financial, and maintain compliance with health and safety, public health and Streetworks legislation.
• Reduce leakage, minimise supply interruptions and respond to customer needs.
• Build relationships with staff and contractors, drive engagement and provide development pathways.
• Collaborate with stakeholders at all levels for safety, customer, people, finance and asset performance.
• Contribute to future planning, investment and risk mitigation at a strategic level with asset‑management teams.
• Lead a team of 30–40 people, with 7–10 direct reports across London/Thames Valley.

Required Qualifications and Experience

• Excellent operations site‑leadership experience in a performance‑driven environment.
• Strategic thinking with commercial acumen to deliver operational targets.
• Strong communication skills, resilience and tenacity.
• Significant experience leading and developing teams over a large geographical region.
• Experience managing contractor relationships.
• Uncompromising commitment to health, safety and wellbeing.
• Customer‑service focus.
• Experience maintaining operational grip and providing event‑response leadership.
• Disability Confidence as required (see below).

Benefits

• Salary up to £65,000 per annum, depending on skills and experience.
• 26 days holiday per year (increasing to 30 with length of service, plus bank holidays).
• Car allowance.
• Annual bonus.
• Generous pension scheme through AON.
• Private medical health care.
• Generous paternity leave: 4 weeks paid and optional 2 weeks unpaid.
• Enhanced maternity leave: 26 weeks full pay and 13 weeks half pay.
• Support for health and wellbeing: annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, life assurance.

Disability Confident Employer

Thames Water is a Disability Confident employer. We offer an interview to any applicant who declares a disability and meets the minimum criteria for the role. For more details, see the relevant policy.

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