Shop Manager (Barnet)

Oxfam GB is operating a network of retail shops and is looking for a Shop Manager to oversee daily operations, manage volunteers, and achieve business targets.

Responsibilities include:

• Managing shop operations and ensuring a safe, energised work environment.
• Motivating and delegating to a team of volunteers and paid staff.
• Maintaining retail processes, merchandising, and complying with commercial and financial reporting requirements.
• Using IT and email systems, basic spreadsheets and word processing packages.
• Identifying and implementing opportunities for new business and growing supporter base.
• Ensuring adherence to Oxfam’s principles, values and diversity, equity, and safety policies.
• Working weekend shifts as required.

Qualifications & Competencies

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoying working with people and having a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Ability to demonstrate resilience to everyday pressures.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change, supporting others through it.
• Commercial awareness and judgement.
• Ability to establish and maintain successful retail processes and merchandising.
• Understanding and interpreting basic financial reports.
• IT literacy and numeracy skills.
• Adherence to Oxfam’s principles, values and promotion of diversity and gender rights.
• Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles.

We encourage applicants from diverse backgrounds and are committed to diversity and gender equality within our organisation.

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