Senior M365 Dynamics CRM Support & Development Consultant
Full-time. Department: Services Reliability Group.
Responsibilities
You will be responsible for business development, solution design and development, and contributing to the growth of our Microsoft capability. Your day‑to‑day duties will include:
- Planning, designing, delivering, and supporting Dynamics solutions – either through custom development or by using out‑of‑the‑box Dynamics features.
- Planning upgrades and migrations, and providing consult, develop, and support services across product support, development, demonstrations, analysis, and implementation.
- Applying technical skills, creativity and customer focus to help customers maximize the value of their Microsoft Dynamics implementation.
Qualifications
- Strong knowledge of the Microsoft Dynamics 365/CRM platform and its core technologies.
- Hands‑on experience developing Plugins, Custom Workflow Activities, and integrations using .NET.
- Proficiency with the Microsoft Power Platform, including Power Automate and Dynamics 365 Customer Experience modules.
- Demonstrated ability to manage and engage clients effectively.
- Experience working within a managed services environment.
- Some experience in an applications management, support or development role.
- Strong working knowledge of IT service management practices, SLAs, and ITIL‑aligned processes.
- Proven leadership skills with the ability to manage multiple projects simultaneously.
- Strong ability to scope, document, and translate business requirements into clear technical tasks and deliverables.
Benefits
- Quarterly Performance‑Related Profit Share Scheme.
- Career progression and mentorship through dedicated programmes.
- Flexible/remote working options.
- Financial wellbeing initiatives: pension, private healthcare cover, life assurance, financial advice, and employee discount scheme.
- Wellbeing programmes: gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme.
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.
- Educational assistance and incentives for certifications, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes such as annual excellence awards.
Senior M365 Dynamics CRM Support & Development Consultant
Full-time. Department: Services Reliability Group.
Responsibilities
You will be responsible for business development, solution design and development, and contributing to the growth of our Microsoft capability. Your day‑to‑day duties will include:
- Planning, designing, delivering, and supporting Dynamics solutions – either through custom development or by using out‑of‑the‑box Dynamics features.
- Planning upgrades and migrations, and providing consult, develop, and support services across product support, development, demonstrations, analysis, and implementation.
- Applying technical skills, creativity and customer focus to help customers maximize the value of their Microsoft Dynamics implementation.
Qualifications
- Strong knowledge of the Microsoft Dynamics 365/CRM platform and its core technologies.
- Hands‑on experience developing Plugins, Custom Workflow Activities, and integrations using .NET.
- Proficiency with the Microsoft Power Platform, including Power Automate and Dynamics 365 Customer Experience modules.
- Demonstrated ability to manage and engage clients effectively.
- Experience working within a managed services environment.
- Some experience in an applications management, support or development role.
- Strong working knowledge of IT service management practices, SLAs, and ITIL‑aligned processes.
- Proven leadership skills with the ability to manage multiple projects simultaneously.
- Strong ability to scope, document, and translate business requirements into clear technical tasks and deliverables.
Benefits
- Quarterly Performance‑Related Profit Share Scheme.
- Career progression and mentorship through dedicated programmes.
- Flexible/remote working options.
- Financial wellbeing initiatives: pension, private healthcare cover, life assurance, financial advice, and employee discount scheme.
- Wellbeing programmes: gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme.
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.
- Educational assistance and incentives for certifications, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes such as annual excellence awards.
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