Technical Service Coordinator

Job Title: Technical Service CoordinatorLocation: NorthamptonSalary: Up to £35,000Schedule: Monday to Friday, Day Shifts – 40 hours per week

Key Duties of the Technical Service Coordinator

• KPI & Reporting
  • Daily chasing with external suppliers, with system updates on time to completion
  • Weekly completion of the WIP report and WIP comparison report
  • Completion of VOR reporting
  • Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
  • Managing assigned KPI’s and action accordingly
• Fleet Desk Support
  • Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly
  • Assist with resolution of invoice queries allocated via the query process to the fleet area
  • Assist satellite workshops & mobile engineers with Fleetwave issues/queries
  • Support the technical service administrator when required
• Fleet Management & Support
  • Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events
  • Liaise with customers and third‑party repairers to book vehicles in for services, including delivery/collection arrangements
  • Accurate and timely entry of jobs on Fleetwave
  • Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed
  • Chase and check compliance paperwork from suppliers and upload to Fleetwave
  • Escalate issues arising from service paperwork
  • Create defect jobs triggered by customers
  • Process tyre requests, add job details, review reports and obtain recharges
  • Monitor and action daily movements, including cancellation of service events
• Supplier Management
  • Monitor daily movements and arrange maintenance solutions for hired vehicles
  • Source maintenance providers and liaise proactively to plan upcoming services
  • Establish a network of maintenance providers, setting up supplier accounts and negotiating rates

Skills required for this Technical Service Coordinator role

Good work organisationExcellent telephone mannerIT literate (Outlook, Excel, Word)Ability to work unsupervised and use initiativeAble to prioritise workloadHigh level of accuracy and attention to detailAbility to work under pressure and adapt quickly

Qualifications and Experience

Experience in a commercial vehicle environment

Benefits

• 25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off
• Share Save Scheme & Profit Related Pay
• Up to 10% pension contribution
• Enhanced parental policies and fertility treatment leave
• Discounts on shopping, travel, motoring, and more
• One paid volunteering day annually
• Life Assurance and Personal Accident Cover

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