PA to Harrow Children’s Service Manager and Therapy Leads

Responsibilities

• Provide high level PA support to senior management team: recruitment processes, organising meetings, preparation of documents, reports and presentations.
• Prepare for service team meetings, disseminate papers and follow up on allocated actions ahead of meetings.
• Handle telephone calls, post and direct contacts with clients and internal/external agencies professionally; use judgement and discretion; refer complex matters to senior staff and take messages as needed.
• Create documents (letters, memos, reports) via copy or audio typing with Microsoft Office, ensuring all policies and procedures are followed.
• Carry out general office duties such as scanning, photocopying and filing.
• Participate in induction of new permanent or temporary staff, preparing induction packs and schedules.
• Take part in audit/quality/monitoring initiatives.
• Receive patient/staff queries and complaints on behalf of the service line, liaise, act, and follow up/refer per departmental and trust guidelines and protocols.
• Serve as point of contact for staff reporting sickness, transport delays, and inform relevant leads.

Qualifications

• Good standard of education.
• Previous administrative experience.
• Excellent interpersonal and communication skills.
• Excellent IT skills.
• Ability to multi-task and work proactively and independently.
• Ability to work as part of a team (essential).
• Previous NHS experience desirable.

Benefits

The post holder will receive relevant induction, training, operational and professional supervision to enable them to reach their full potential in a challenging environment.

Disability Confidence

CNWL is a Disability Confident (DC) employer. We generally offer interview to any applicant that declares a disability and meets the minimum criteria for the job, as defined by the employer.

#J-18808-Ljbffr…