Reference number: JR252209
Location: Hybrid working – home and our office near London Bridge
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: IT5A
Salary: £57,500 – £60,000 per annum
Role Summary
The Business Tools team establishes and maintains a wide range of business‑process specific support tools. By using out of the box tools and the latest AI solutions, we create customised workflow tools to increase the productivity of the business teams and support high levels of data quality. As the Product Owner, you will deeply understand the objectives and the business processes that the business users implement to deliver those objectives. You will assess current tools, drive configuration of existing tools, guide an AI Agent and a software developer to implement bespoke changes, and support the business users to maximise value from those changes over the long term.
What You’ll Bring To The Role
- A passion and service approach for delivering business value
- Skilled at uncovering true business needs, identifying solution options, and presenting proposals that deliver business benefits; confident at presenting ideas and recommendations
- Practical experience in high‑stakes operational environments (e.g., assessments, logistics, or regulated industries)
- Experience documenting business processes using a formal approach such as ArchiMate, BPMN or UML
- Experience using a broad range of IT system user interfaces and developing user interface requirements
- Experience using AI for automation, requirements discovery, user story generation, and supervising AI‑generated technical outputs
- An understanding of data governance frameworks and protocols
- Comfortable in coordinating and facilitating requirements workshops and negotiating with diverse stakeholder groups across different seniority levels
- Exceptional communication skills – both written and verbal translation of technology to business terms
- Target‑driven and focused on owning a business solution delivery timeline
- A team player, able to work collaboratively with and through others
- Self‑organising and customer / end‑user delivery focused
- An understanding of ITIL processes and standards
Benefits
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay well above statutory levels
Legal & Diversity Statement
Kaplan is a global organisation committed to providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion are paramount to creating success and opportunity in an ever‑changing world, and we are committed to promoting an equitable world where diverse talent can develop, advance and thrive.
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