Spa Operations & Guest Experience Leader

Key Responsibilities

• Operational Management: Opening/closing the shop, supervising daily activities, and ensuring compliance with hygiene regulations.
• Staff Leadership: Training, coaching, scheduling, and motivating therapists to maintain quality service.
• Customer Service: Resolving guest complaints, managing bookings, and building customer relationships.
• Sales & Inventory: Monitoring stock levels, ordering supplies, and meeting branch sales targets.

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