Operational Resilience Manager

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Closing Date for Applications

05 June 2026

Salary Range

£55,000 – £60,000 per annum

What is the purpose of this job?

Rail Delivery Group (RDG) partners with Britain’s train operators to deliver essential services and dedicated experts who keep the nation’s railway running efficiently.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

The purpose of the job is to enhance the ability of RDG members, individually and collectively, to plan for, withstand, respond to and recover from emergencies and other disruptive events within and without the industry, using the six element Integrated Emergency Management (IEM) model. The post-holder is required to provide subject‑matter expertise and support to RDG’s members and represent their interests across all six of these IEM elements, with a particular focus on the Preparedness, Response and Recovery elements.

IEM may be broken down into two distinct aspects: operational and structural response, and humanitarian response. The focus of the job is similarly split between these two aspects on a broadly equal basis, while for the industry’s humanitarian response capability, as provided through the Incident Care Team (ICT) initiative, this support extends to providing a central focal point and leadership.

What can I expect to do in this job?

The post-holder is required to engage with, influence and represent RDG members and their suppliers/partners in operating their businesses effectively in the face of planned and unplanned disruptive events. This is achieved by bringing all parties together to identify current and future risks and threats, reducing their likelihood and impact, and putting in place response arrangements appropriate to the needs of the individuals affected – passengers, the public and staff – while protecting and where possible enhancing the reputation of the industry.

While the post-holder liaises with their line manager and/or Head of Department on unanticipated risks or emergency conflicts, on a day‑to‑day basis the post-holder has full autonomy to manage activities. They will be accountable for the quality and professionalism of their service delivery and have full discretion on how to act and prioritise, provided that activities/actions are consistent with the objectives and business plans of the Emergency Planning Group (EPG), ICT MG and, when appropriate, Rail Resilience Steering Group (RRSG) and Operations Executive.

The post-holder is expected to manage stakeholders’ expectations, including those at senior (i.e. Director/MD) industry and stakeholder levels. Decisions made within this role can have a significant impact on member activities in the functional areas concerned as well as shaping behaviours and policy with external stakeholders.

  • The post-holder must appreciate and be able to engage at strategic, operational and tactical levels within IEM, including humanitarian response. They will have an ability to identify, coordinate and shape RDG members’ views and represent them back to members and third parties (at up to Director level) and will be able to explain complex IEM concepts and principles to others in a manner that enables their understanding.
  • They must be capable of analytical thinking and have the ability to assimilate technical information and develop well‑reasoned arguments to challenge established beliefs, practices and behaviours, ready to ask the awkward questions to key rail industry figures. They must recognise strategic issues, potential conflicts and divergent objectives, trigger debate and assist in resolution. They must be a mature team player with industry credibility at Director/MD level, able to acknowledge disparate interests and muster cross‑party buy‑in. They must be a solution‑finder, able to get things done.
  • Qualifications – ideally a degree level education and/or a relevant professional qualification.
  • Knowledge – the post-holder is required to be an acknowledged industry expert in railway operations and particularly IEM, with deep knowledge of railway industry structures, processes and business relationships.
  • Behaviours – ability to engage with stakeholders in a way that builds trust and respect at all organisational levels; ability to achieve consensus between disparate groups; ability and confidence to engage with, influence and secure buy‑in from industry senior leaders.
  • Skills / experience – ability to write concise, structured technical reports and documents; ability to understand strategic context and plan and implement steps to deliver them without delay; ability to manage own activities to set and resolve conflicting priorities and meet deadlines on a day‑to‑day and longer basis with minimal support; management of financial budgets; excellent written and verbal communication skills.

Benefits

  • 75% off rail travel for personal and family use, plus international rail discounts.
  • 30 days annual leave (plus buy/sell options and additional leave for key life events).
  • Season ticket loan for commuting costs.
  • Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy and shared parental leave.
  • Pension scheme – up to 11.58% employer contribution.
  • Private medical insurance (Vitality PPP) including mental health and specialist care.
  • Discounted gym membership and access to wellbeing programmes.

Career Development & Progression: You'll be part of an Operations Resilience team driving IEM improvements at a national level, with the opportunity to influence the long‑term Rail Resilience strategy. This role provides real ownership and visibility at senior levels across the rail industry. You'll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

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Company: Rail Delivery Group
Apply for the Operational Resilience Manager
Location: London
Job Description:

Closing Date for Applications

05 June 2026

Salary Range

£55,000 – £60,000 per annum

What is the purpose of this job?

Rail Delivery Group (RDG) partners with Britain’s train operators to deliver essential services and dedicated experts who keep the nation’s railway running efficiently.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

The purpose of the job is to enhance the ability of RDG members, individually and collectively, to plan for, withstand, respond to and recover from emergencies and other disruptive events within and without the industry, using the six element Integrated Emergency Management (IEM) model. The post-holder is required to provide subject‑matter expertise and support to RDG’s members and represent their interests across all six of these IEM elements, with a particular focus on the Preparedness, Response and Recovery elements.

IEM may be broken down into two distinct aspects: operational and structural response, and humanitarian response. The focus of the job is similarly split between these two aspects on a broadly equal basis, while for the industry’s humanitarian response capability, as provided through the Incident Care Team (ICT) initiative, this support extends to providing a central focal point and leadership.

What can I expect to do in this job?

The post-holder is required to engage with, influence and represent RDG members and their suppliers/partners in operating their businesses effectively in the face of planned and unplanned disruptive events. This is achieved by bringing all parties together to identify current and future risks and threats, reducing their likelihood and impact, and putting in place response arrangements appropriate to the needs of the individuals affected – passengers, the public and staff – while protecting and where possible enhancing the reputation of the industry.

While the post-holder liaises with their line manager and/or Head of Department on unanticipated risks or emergency conflicts, on a day‑to‑day basis the post-holder has full autonomy to manage activities. They will be accountable for the quality and professionalism of their service delivery and have full discretion on how to act and prioritise, provided that activities/actions are consistent with the objectives and business plans of the Emergency Planning Group (EPG), ICT MG and, when appropriate, Rail Resilience Steering Group (RRSG) and Operations Executive.

The post-holder is expected to manage stakeholders’ expectations, including those at senior (i.e. Director/MD) industry and stakeholder levels. Decisions made within this role can have a significant impact on member activities in the functional areas concerned as well as shaping behaviours and policy with external stakeholders.

  • The post-holder must appreciate and be able to engage at strategic, operational and tactical levels within IEM, including humanitarian response. They will have an ability to identify, coordinate and shape RDG members’ views and represent them back to members and third parties (at up to Director level) and will be able to explain complex IEM concepts and principles to others in a manner that enables their understanding.
  • They must be capable of analytical thinking and have the ability to assimilate technical information and develop well‑reasoned arguments to challenge established beliefs, practices and behaviours, ready to ask the awkward questions to key rail industry figures. They must recognise strategic issues, potential conflicts and divergent objectives, trigger debate and assist in resolution. They must be a mature team player with industry credibility at Director/MD level, able to acknowledge disparate interests and muster cross‑party buy‑in. They must be a solution‑finder, able to get things done.
  • Qualifications – ideally a degree level education and/or a relevant professional qualification.
  • Knowledge – the post-holder is required to be an acknowledged industry expert in railway operations and particularly IEM, with deep knowledge of railway industry structures, processes and business relationships.
  • Behaviours – ability to engage with stakeholders in a way that builds trust and respect at all organisational levels; ability to achieve consensus between disparate groups; ability and confidence to engage with, influence and secure buy‑in from industry senior leaders.
  • Skills / experience – ability to write concise, structured technical reports and documents; ability to understand strategic context and plan and implement steps to deliver them without delay; ability to manage own activities to set and resolve conflicting priorities and meet deadlines on a day‑to‑day and longer basis with minimal support; management of financial budgets; excellent written and verbal communication skills.

Benefits

  • 75% off rail travel for personal and family use, plus international rail discounts.
  • 30 days annual leave (plus buy/sell options and additional leave for key life events).
  • Season ticket loan for commuting costs.
  • Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy and shared parental leave.
  • Pension scheme – up to 11.58% employer contribution.
  • Private medical insurance (Vitality PPP) including mental health and specialist care.
  • Discounted gym membership and access to wellbeing programmes.

Career Development & Progression: You’ll be part of an Operations Resilience team driving IEM improvements at a national level, with the opportunity to influence the long‑term Rail Resilience strategy. This role provides real ownership and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

#J-18808-Ljbffr…

Posted: May 20th, 2026